Classroom and Desktop Support Specialist

The University of Maine System (UMS) is accepting applications for a Classroom and Desktop Support Specialist to work at the University of Maine at Presque Isle (UMPI) campus. The Classroom and Desktop Support Specialist provides direct support for live and urgent classroom and special event issues that utilize multimedia technologies. The position is secondarily responsible for providing general desktop support for faculty and staff computers and devices.

Based on the qualifications and experience of the successful applicant, the annual salary range is low to mid $40's plus a 10% employer contribution to the UMS retirement plan. Additional benefits include medical, dental, vision, and tuition waiver programs for employees and dependents. The UMS is a recipient of the Wellness Councils of America’s Well Workplace Award and offers a wellness program.

Review of applications begins immediately. For full consideration, materials must be submitted by March 8, 2024. The posting will remain open until a qualified candidate is hired.

Required:

The equivalent of three years of full-time experience performing related technical support.

Demonstrated working knowledge of computer and mobile device operating systems, software applications, and hardware platforms.

Demonstrated working knowledge of multimedia and presentation systems, projectors, smart boards, and audiovisual systems.

Collaborative and effective communicator who possesses a strong customer service orientation and a demonstrated ability to establish and maintain cooperative working relationships with a diverse population like faculty, staff, students, and others.

Demonstrated ability to provide effective technical solutions for a diverse community within a changing environment and the ability to communicate software and presentation technologies to all levels of users.

Must function cooperatively and productively as a member of a unit; work independently with minimal supervision; possess demonstrated ability to quickly learn and implement new technologies; maintain currency with technical changes; and possess organizational and prioritization skills.

Valid driver’s license.

Preferred:

Four years related, specialized post-high school education or an equivalent combination of education and experience.

Supervisory, leadership, or project management experience.

Relevant professional certification(s).

Experience with desktop management solutions, network management, enterprise applications, information security, and infrastructure.

Higher education experience.

For more than a century, the University of Maine at Presque Isle has been helping students find their path to great professional careers, providing its 1,100 traditional and non-traditional students from all areas of the state, country, and world with life-changing opportunities in a caring, small-university environment. UMPI combines liberal arts and selected professional programs and serves as a cultural and educational resource for the entire region. The campus sits on 150 acres surrounded by the rolling hills and potato fields of northern Maine and strives to be the region’s premier learning institution while helping to stimulate cultural and economic development in Aroostook County and the State of Maine. The University serves as an educational and cultural center for the area and its facilities are utilized for lectures, programs, concerts, dance performances, exhibits, and plays that benefit the entire region.