Quinnipiac University's Office of Information Services seeks applications for a Desktop Support Specialist. Working in a fast-paced collaborative environment, you will provide timely, effective and quality customer support to faculty, staff and students using computer (PC and Mac) and audiovisual equipment.
Responsibilities:
- Provide technical support in-person, via phone and using remote access software to all students, faculty and staff on Mac and PC based hardware
- Maintain computer hardware used in staff offices, public venues and classrooms including mobile computing for faculty. As needed assist with the setup, and use of such equipment, assisting with scheduled hardware refresh/replace and software upgrade initiatives
- Analyze software needs for end users and determine dependencies and compatibly for software applications across different operating systems and browsers
- Design and build images for faculty laptop program working closely with other groups within Information Services
- Manage installed base of computer hardware and software using Active Directory, Group Policies, scripting languages & batch files to automate tasks
- Utilize imaging technologies (Microsoft-based) to develop and deploy standardized configurations, and to facilitate the transfer of user data between computers
- Participate on multi-department project teams working to develop and deploy new applications and technology to the University community
- Test, promote, explain and document available services and technology to parents and students at Admissions and Student Affairs events
- As needed, direct student workers in tasks to support end users
- All other related duties as deemed appropriate and assigned by the Associate Director of Technology Services
- 1-3 years of experience in providing technical support in a higher education environment
- Valid driver's license
- As needed, ability to work evenings and weekends
- Excellent communication, customer service, interpersonal, and presentation skills
- Proven ability to manage multiple and changing priorities
- Capable of working equally well individually and as part of a team
- Demonstrated ability to work with diverse populations and/or a commitment to diversity and inclusion
Technical Skills:
- Experience with imaging technology a plus (eg Microsoft MDT)
- Proficiency administering computers using Entra ID (Azure Active Directory), Local Active Directory, Group Policies, WSUS, etc
- Familiarity with Fresh Service or other Help Desk ticketing software
- Advanced expertise with operating systems and productivity software (Windows and Mac)
- Relevant certifications: Microsoft, Apple, CompTIA A+, HDI, etc
- Well-rounded experience working with and supporting multiple computer platforms, including integration with various presentation technology
- Comprehensive understanding of computer usage in a managed network enterprise environment
Associate's degree required
Bachelor's degree preferred
Experience may substitute for some of the above education requirements
Quinnipiac is a private, coeducational, institution located 90 minutes north of New York City and two hours from Boston. The university enrolls 9,000 students in more than 130 degree programs through its Schools of Business, Communications, Education, Computing and Engineering, Health Sciences, Law, Medicine, Nursing and the College of Arts and Sciences. Quinnipiac is recognized by U.S. News & World Report and Princeton Review’s “The Best 388 Colleges.” The university is in the midst of program expansion and renewal for both traditional and adult learners, attraction of diverse communities, development of innovative corporate partnerships and construction of an ambitious set of capital projects. For more information, please visit qu.edu. Connect with Quinnipiac on Facebook, Instagram, YouTube, TikTok and X.