A special mission college within the Massachusetts state university system
Electronic Computer Operator I, IT Service Desk Technician
Posting: April 2024
Start Date: ASAP
Position Number: FY-24-42
Application Deadline: Open Until Filled
Division: Technology & Library Services
Union Affiliation: AFSCME Unit I
Supervision received: Reports to the Staff Assistant/Service Desk Supervisor
General responsibilities: Provide excellent customer service, Service Desk support and services, including but not limited to, laptop and desktop support, software support, system and network access, equipment loaning. Provides audio visual setup and associated support. Coordinate tasks associated with campus applications, including Blackboard, Panopto, Google Workspace, Self Service, Colleague/Datatel, Active Directory, MFA support, Library Systems and others. Triage tickets to ensure tickets are assigned to the appropriate team member and are promptly addressed. Provide post resolution follow-ups to incidents to ensure customer satisfaction. Support campus printers. Loan equipment, upkeep records and run laptop updates. Document solutions in our Ticketing software. Participates in other projects and works with other software as assigned.
Qualifications and requirements: At least one year of full-time experience in the support of computer operations. An Associate’s degree in a related field may be substituted for the required experience. Ability to provide excellent customer service to a community with diverse technical backgrounds. Excellent administrative, organizational, and interpersonal skills. Ability to function effectively in a high paced work environment. Excellent troubleshooting skills.
Preferred Qualifications: Experience working in a college atmosphere. At least 2 years of experience in support services. Technical support experience with online systems such as Blackboard & Google Applications. A demonstrated commitment to diversity, equity, and inclusion through continuous development and/or the modeling of inclusive behaviors.
Salary: Grade 15/Step 1: $1,969.30 Bi-weekly; $51,201.80 Annually
● Shift & Days Off: Ability to work Sunday - Thursday days, 9-5 during semesters.
● Summers and Winters: Days, Monday – Friday, 9-5. May be flexible on the start and end times of the shift.
To apply, please submit a cover letter, resume, an MMA application, Affirmative Action form and the contact information of three (3) professional references. These forms are located on the employment opportunities link under Human Resources on the MMA website www.maritime.edu. Applications may be attached and sent electronically to hr@maritime.edu. Alternatively, you may send your application materials by USPS to: Human Resources, Massachusetts Maritime Academy, 101 Academy Drive, Buzzards Bay, MA 02532. Finalists must complete pre-employment drug screening and background check.
Massachusetts Maritime Academy is an Equal Opportunity Employer. We strongly encourage members from historically underrepresented communities, women and veterans to apply.
At least one year of full-time experience in the support of computer operations. An Associate’s degree in a related field may be substituted for the required experience. Ability to provide excellent customer service to a community with diverse technical backgrounds. Excellent administrative, organizational, and interpersonal skills. Ability to function effectively in a high paced work environment. Excellent troubleshooting skills.
Preferred Qualifications: Experience working in a college atmosphere. At least 2 years of experience in support services. Technical support experience with online systems such as Blackboard & Google Applications. A demonstrated commitment to diversity, equity, and inclusion through continuous development and/or the modeling of inclusive behaviors.
MMA is a fully accredited, four-year, co-educational state university offering Bachelor’s and Master of Science degrees that are highly regarded in the worldwide maritime industry and beyond. Located at the west end of the scenic Cape Cod Canal, MMA is an hour’s drive from the thriving urban communities of Boston and Providence and offers easy access to the pristine beaches of Cape Cod and Martha’s Vineyard.
Academy employees are part of the Commonwealth of Massachusetts system and participate in generous benefits such as state retirement along with health insurance, dental, vision, long and short term disability, paid sick leave; and twelve paid holidays. Non-faculty positions also receive generous paid vacation leave.
Faculty teaching load averages 12 credit hours per semester with the fall semester running from September 1 to mid-December and the spring semester running from March 1 to mid-June. Faculty are required to teach fall and spring semesters but have opportunities to teach during the winter and summer intersessions as additional contract employment. Winter intersession runs from mid-December through February. Summer intersession runs from mid-June through August.
Faculty and staff belong to one of three collective bargaining units on campus.
• Faculty- full-time faculty belong to the Massachusetts State College Association.
• Professional Staff - full-time professional staff belong to the Association of Professional Administrators
• Classified Employees – full-time classified employees belong to the American Federation of State and County and Municipal Employees, Local 1067/Council 93, AFL-CIO
Massachusetts Maritime Academy is an AA/EEO/Veteran/Disabled employer. Members of under-represented groups are encouraged to apply. The Academy asks that all applicants follow the directions on the job postings to apply. Any applicants directly contacting screening committees may be disqualified from the search.
Please note: the Academy is not sponsoring immigration visas at this time.