Description
Skills
Education
Company Description
Provide day-to-day office management of work orders for learning technology environment services and Tier I support of technologies within electronic classrooms and other Union facilities, as well as audio-visual (A/V) support for academic classes and special events. This position provides a wide range of services and support needs for the campus community. This is a full-time, 12-month, non-exempt position. On a limited basis, work hours will be arranged to meet needs and may include evenings and weekends.
Essential Responsibilities and Duties:
Select, train and supervise student workers on operation and support of A/V equipment and technology use in electronic classrooms and office procedures.
Evaluate and adjust student work schedules for office coverage.
Perform general office duties including data entry, filing, generating reports, meeting and greeting campus personnel.
Maintain inventory and organization of all A/V, computer equipment and peripherals, including a hardware database and asset management.
Manage the general maintenance, documentation, and regular inspection of electronic classrooms and other facilities.
Work with clients to best determine support needs and to provide those needs for individual events, classes, etc.
Work with the Office of Special Events and Conferences to provide A/V equipment and planning for special events; also work with outside vendors to provide services for campus special events.
Coordinate delivery, setup, operation and retrieval of equipment for various locations on campus.
Provide Tier I support for campus-wide sound and video projection systems, electronic classrooms, and other facilities; train faculty/staff who need to use facilities; perform basic computer troubleshooting; reinstall operating systems and applications; set up computers in classrooms and labs.
Replace lamp modules in projectors; swap out A/V equipment in locations across campus.
Assist with training and successful execution of video/web conferences.
Digital media management and distribution, including audio and video recording for events and speakers, dubbing, editing, and posting online.
Assist with audio and video recording of live events, with a knowledge of video editing software applications.
A minimum of 6 months hands-on experience with audio, video and projection systems; 2+ years preferred.
Knowledge of Windows and Apple operating systems; some understanding of networks and printers is desired.
Reliable and dependable in performing job-related tasks, finishing assigned tasks, meeting deadlines and appointments.
Highly detail oriented, with a critical degree of accuracy to coordinate, prioritize, and complete multiple time-critical tasks to meet classroom and special event needs.
Strong interpersonal, organizational, communication, and problem solving skills; ability to work independently and with others.
Work effectively in a service-oriented environment with a variety of people and disciplines.
Proficiency with A/V and associated equipment (such as Crestron control systems) is desired.
Ability to troubleshoot software systems to identify and resolve problems, restore service, and/or assure system integrity.
Ability to install computer hardware and run diagnostic programs; document service repairs and train staff as needed; troubleshoot and resolve urgent technical issues, and respond to help requests; analyze, prioritize, and escalate complex issues to a higher level position.
Must be safety conscious and able to work with a diverse group of individuals.
AS degree in Applied Sciences or Computer Information Systems is required; BS degree preferred.
Union College
Officially chartered in 1795, Union College is the fifth-oldest liberal arts college in the country. Located in the Capital District of New York State, Union is a highly selective residential and undergraduate college, home to 2,200 students and 220 faculty, and offering 44 majors. Union was the first liberal arts college to rethink the traditional liberal arts education and adopt an engineering curriculum. That pioneering approach continues today with an education that encourages students to work beyond the limits of disciplinary boundaries, allowing them to think globally and lead innovatively in a world where problem-solving requires breadth across humanities, arts, social sciences, science, and engineering.
Accommodations
If you require an accommodation throughout the interview process, please don't hesitate to contact our Human Resources department at hr@union.edu or 518-388-6108. We are committed to ensuring that all candidates have equal access to opportunities and can participate in a fair and inclusive hiring process.
Diversity at Union College
Union College is an equal-opportunity employer and is strongly committed to student and workforce diversity. Increasing diversity on campus is a critical priority for Union, one that is integral to our mission of preparing students for a globally interconnected world. Union provides a blend of intellectual, social, and cultural opportunities to facilitate the integrated academic, social, and personal development of a diverse community. We value and are committed to a host of diverse populations and cultures including, but not limited to, those based on race, religion, disability, ethnicity, sexual orientation, gender, gender identity, national origin, and veteran status. Union College is committed to providing access and will provide reasonable accommodation in its application process to individuals with disabilities who request such accommodations.
Non-Discrimination Policy
Union College will not discriminate in the recruitment or selection of faculty and employees, or in any other area of employment, on the basis of age, sex, race, national origin, religion, religious belief, disability, sexual orientation, gender identity or expression, and veteran status. In this regard, opportunities for advancement will be made available without bias. The College is also subject to state and federal laws and supports efforts to attract and retain fully qualified women and other minority group members for faculty and other positions. Union College will comply with the letter and intent of all State and Federal laws and applicable orders pursuant to Equal Employment Opportunity and Affirmative Action.
Position Overview
Company
Union College
Location
Schenectady, NY
Job Type
Full time
Salary
The rate for this position is $20.00 per hour.
Apply Now
Position Details
Provide day-to-day office management of work orders for learning technology environment services and Tier I support of technologies within electronic classrooms and other Union facilities, as well as audio-visual (A/V) support for academic classes and special events. This position provides a wide range of services and support needs for the campus community. This is a full-time, 12-month, non-exempt position. On a limited basis, work hours will be arranged to meet needs and may include evenings and weekends.
Essential Responsibilities and Duties:
Select, train and supervise student workers on operation and support of A/V equipment and technology use in electronic classrooms and office procedures.
Evaluate and adjust student work schedules for office coverage.
Perform general office duties including data entry, filing, generating reports, meeting and greeting campus personnel.
Maintain inventory and organization of all A/V, computer equipment and peripherals, including a hardware database and asset management.
Manage the general maintenance, documentation, and regular inspection of electronic classrooms and other facilities.
Work with clients to best determine support needs and to provide those needs for individual events, classes, etc.
Work with the Office of Special Events and Conferences to provide A/V equipment and planning for special events; also work with outside vendors to provide services for campus special events.
Coordinate delivery, setup, operation and retrieval of equipment for various locations on campus.
Provide Tier I support for campus-wide sound and video projection systems, electronic classrooms, and other facilities; train faculty/staff who need to use facilities; perform basic computer troubleshooting; reinstall operating systems and applications; set up computers in classrooms and labs.
Replace lamp modules in projectors; swap out A/V equipment in locations across campus.
Assist with training and successful execution of video/web conferences.
Digital media management and distribution, including audio and video recording for events and speakers, dubbing, editing, and posting online.
Assist with audio and video recording of live events, with a knowledge of video editing software applications.
A minimum of 6 months hands-on experience with audio, video and projection systems; 2+ years preferred.
Knowledge of Windows and Apple operating systems; some understanding of networks and printers is desired.
Reliable and dependable in performing job-related tasks, finishing assigned tasks, meeting deadlines and appointments.
Highly detail oriented, with a critical degree of accuracy to coordinate, prioritize, and complete multiple time-critical tasks to meet classroom and special event needs.
Strong interpersonal, organizational, communication, and problem solving skills; ability to work independently and with others.
Work effectively in a service-oriented environment with a variety of people and disciplines.
Proficiency with A/V and associated equipment (such as Crestron control systems) is desired.
Ability to troubleshoot software systems to identify and resolve problems, restore service, and/or assure system integrity.
Ability to install computer hardware and run diagnostic programs; document service repairs and train staff as needed; troubleshoot and resolve urgent technical issues, and respond to help requests; analyze, prioritize, and escalate complex issues to a higher level position.
Must be safety conscious and able to work with a diverse group of individuals.
AS degree in Applied Sciences or Computer Information Systems is required; BS degree preferred.
Union College
Officially chartered in 1795, Union College is the fifth-oldest liberal arts college in the country. Located in the Capital District of New York State, Union is a highly selective residential and undergraduate college, home to 2,200 students and 220 faculty, and offering 44 majors. Union was the first liberal arts college to rethink the traditional liberal arts education and adopt an engineering curriculum. That pioneering approach continues today with an education that encourages students to work beyond the limits of disciplinary boundaries, allowing them to think globally and lead innovatively in a world where problem-solving requires breadth across humanities, arts, social sciences, science, and engineering.
Accommodations
If you require an accommodation throughout the interview process, please don't hesitate to contact our Human Resources department at hr@union.edu or 518-388-6108. We are committed to ensuring that all candidates have equal access to opportunities and can participate in a fair and inclusive hiring process.
Diversity at Union College
Union College is an equal-opportunity employer and is strongly committed to student and workforce diversity. Increasing diversity on campus is a critical priority for Union, one that is integral to our mission of preparing students for a globally interconnected world. Union provides a blend of intellectual, social, and cultural opportunities to facilitate the integrated academic, social, and personal development of a diverse community. We value and are committed to a host of diverse populations and cultures including, but not limited to, those based on race, religion, disability, ethnicity, sexual orientation, gender, gender identity, national origin, and veteran status. Union College is committed to providing access and will provide reasonable accommodation in its application process to individuals with disabilities who request such accommodations.
Non-Discrimination Policy
Union College will not discriminate in the recruitment or selection of faculty and employees, or in any other area of employment, on the basis of age, sex, race, national origin, religion, religious belief, disability, sexual orientation, gender identity or expression, and veteran status. In this regard, opportunities for advancement will be made available without bias. The College is also subject to state and federal laws and supports efforts to attract and retain fully qualified women and other minority group members for faculty and other positions. Union College will comply with the letter and intent of all State and Federal laws and applicable orders pursuant to Equal Employment Opportunity and Affirmative Action.
