Overview

EDUCAUSE-NERCOMP Workshop Series for Managers - Part I - Spring 2013

Where: Four Points Sheraton Hotel and Conference Center
1125 Boston Providence Turnpike
Norwood, Massachusetts 
Directions to the Four Points Sheraton

When:  Thursday, April 11, 2013
8:30 am - 4:00 pm 

Registration Fee:
NERCOMP Member: $500
Non Member $625
 

Event Overview

The curriculum is targeted at early-stage leaders: recently appointed or aspiring managers or supervisors. The program focuses on the practical knowledge and skills needed to succeed in management and leadership in higher education. Topics to be covered in the first series include: interpersonal communication skills; budget and finance; managing time and priorities; project management; managing up; and performance management. The program is a three-day series. When registering, you must commit to attending all three days; the dates are April 11, May 2, and June 6, of 2013. Each day's program will run from 8:30 am to 4:00 pm. Seats are limited.

Registration Cancellation Policy:
By clicking on the "Order Now" button, you are indicating a commitment to attend and will be held responsible for the registration fee. Your fee can be refunded if you notify us of a cancellation at least 10 days prior to the event via email to nercomp@nercomp.org.

Event Disclaimer:
NERCOMP reserves the right to use any photographs or other mechanical recordings taken at NERCOMP events in promotional materials. No mechanical recordings of any kind may be used at NERCOMP events without the prior written consent of NERCOMP organizers and presenters. The views and opinions expressed at NERCOMP events do not necessarily reflect those of NERCOMP, nor does NERCOMP make any representation regarding the information presented at NERCOMP events.

Agenda

Event Schedule:

April 11, 2013
7:30am – 8:30am Registration & Coffee

8:30am – 8:45am Welcome, Introduction and Overview

8:45am – 11:45am Interpersonal Communication
Speakers: 
Frank Furnari, Service Desk manager, Boston University
Mimi Royston, CIO, American International College

a. Communication style 
b. Seeing from the perspective of others 
c. Context and adaptability 
d. Channels

11:45am – 12:45pm Lunch

12:45pm – 4:00pm Prioritization, Time Management and the Fine Art of Delegation
Speakers:
Debra Dexter, Content, Training & Communications Coordinator, Worcester Polytechnic Institute
Andrew White, Director of User Services, Bates College

a. Prioritization: What needs to be done? 
b. Time Management: When can it be done? 
c. Delegation: Who needs to do it? 
d. Management Tools of the Trade

4:00pm End

May 2, 2013
7:30am – 8:30am Registration & Coffee

8:30am – 11:45am Budget and Finance
Speaker: Tina Finneran, Director of Academic Technology & Consulting, Bowdoin College

a. Review common terms used in college and university budgeting /accounting 
b. Discuss key financial statements and concepts 
c. Create a budget; calculate and track revenues and expenses 
d. Assess external “market” factors and evaluate potential relevance to your school; your IT budget 
e. Present financial information to tell a compelling “story”

11:45am – 12:45pm Lunch

12:45pm – 4:00pm Project Management
Speaker: Janet Simons, Associate Director of Instructional Technology, Hamilton College

a. Definition 
b. Components 
c. Life Cycle 
d. Tools 
e. Lessons Learned

4:00pm End

June 6, 2013
7:30am – 8:30am Registration & Coffee

8:30am – 11:45am Performance Management
Speakers:
Frank Furnari, Service Desk manager, Boston University
Mimi Royston, CIO, American International College

a. Resources: Strengths finder, 360s 
b. Management students 
c. Conflict Management 
d. Giving feedback 
e. Situational management – adapting to subordinates

11:45am – 12:45pm Lunch

12:45pm – 4:00pm PROJECT

4:00pm End

Speakers

Speaker: Debra Dexter

I plan, organize, and develop support processes, documentation, and training initiatives to meet strategic and organization-wide goals and priorities. In addition to coordinating the training and development efforts of the WPI Community in the use of supported and specialized business software, I supervise professional and student staff in the management of IT content on our web pages, in our ticketing system, as well as communications via e-mail to the campus. I partner with the Enterprise Solutions team and business units throughout the college to provide leadership in the development and delivery of processes, training and documentation for the successful transition of UDC initiative projects to production.

Speaker: Tina Finneran

Tina Finneran is the Director of Academic Technology & Consulting at Bowdoin College in Brunswick, Maine. Her responsibilities include high performance computing, educational technology, classroom technology, faculty development, campus-wide training, audio-visual support for events, and equipment loaning. As a member of the IT leadership team, Tina provides vision for enhancing teaching and learning via technology and strategies for change management throughout the college. She manages the IT Division's budget. Tina holds a Ph.D. in Information Science & Technology and a M.S.L.I.S. from Syracuse University, a M.A. in Geography (GIS) from University at Buffalo and a B.S. from Cornell University.
 

Speaker: Frank Furnari

Frank Furnari is the Service Desk Manager at Boston University Medical Campus Information Technology. Frank started working at BU in 1999 as a student employee and has had a variety of responsibilities over the years. His team supports the 3500 faculty and staff of the BU Medical Campus, providing first and second tier technical support. During his tenure at BU, he’s helped manage two Exchange migrations and three Service Desk ticketing software implementations. He holds a BA and MBA from BU and is a trained facilitator, Six Sigma Green Belt, and recently received ITIL Foundations certifications. Frank serves on the board of The Wellesley Players, a community theatre based in Wellesley, MA, working on marketing and box office, in addition to lighting and other technical aspects of productions.

Speaker: Mimi Royston

Mimi Royston is the Associate Director of Information Technology, Director of User Services and IT Security Officer at Assumption College. Ms. Royston is an experienced leader with a strong technical background, developed over the past 20 years as an information technology professional. She has both depth and breadth in IT management and operational experience in the following areas: networking, server management, security, helpdesk, desktop support, training, web support and instructional technology. Mimi was the principal investigator of an NSF HPNC grant (in 2003), which helped the College build access to Internet2. Mimi holds an M.B.A. from Assumption College in 2005 and in 2010 passed the CISSP examination.

Speaker: Janet Simons

Janet Thomas Simons is Associate Director of Instructional Technology at Hamilton College and Co-Director, Digital Humanities Initiative (DHi). Her role includes faculty outreach, faculty development, course design, identification and research of technologies appropriate to research projects and learning goals, and coordination of academic support services to meet teaching and research needs. Janet specializes in assignment design, digital literacy, and video production. Janet Co-Directs the Mellon Funded Digital Humanities Initiative (http://dhinitiative.org) at Hamilton College with Angel David Nieves, Associate Professor of Africana Studies. Recent work includes research and development of digital scholarship infrastructure for Humanities projects in the Liberal Arts and collaboration with Colgate and St. Lawrence Universities on the NITLE funded Media Scholarship in the Liberal Arts project (http://academics.hamilton.edu/mediascholarship).

Speaker: Andrew White

Andrew W. White is Director of User Services at Bates College, where he has worked since 1999. His portfolio of responsibilities include curricular and research computing, desktop support, help desk services, media development, classroom technology, student computing facilities, technology instruction, and campus-wide event support. Andrew has served as Board Chair of NERCOMP, an Educause partner, and currently serves as a faculty member for the Educause/NERCOMP Managers Workshop Series. Andrew completed an MA in literature and an MLS, both from Indiana University, along with a BA in English from SUNY Buffalo. Prior to Bates, he held positions in libraries and computing at Connecticut College and Indiana University. A resident of Portland, Maine, he can often be found, along with partner John and dogs, wandering the woods of northern New England.