- Overview
- Agenda
- Speakers
NERCOMP CLASS (Collaborate, Listen, Accelerate, Share, and Support): Fix the Flow: Turning Everyday Frustrations Into Smarter Processes
Where: Online/Virtual
When: Tuesdays, May 19, May 26, June 2, and June 9, 2026
12:30 p.m. - 2:00 p.m.
Note: This registration includes all sessions
Workshop Organizer: Pat Coogan and Susan Zaslaw of Princeton University
Registration Fee:
NERCOMP Member: $225
Non-Member: $325
Event Overview
Ever catch yourself thinking, “There has to be a better way to do this?” You’re probably right.
Whether you’re an individual contributor looking to make improvements to a process you do every day or a manager seeking new approaches to completing their work, process improvement is for anyone who wants to make work clearer, faster, and more effective. In this four-session NERCOMP CLASS, participants will build a practical foundation in defining, analyzing, and optimizing processes to reduce friction, eliminate waste, and drive meaningful organizational outcomes.
Beyond tools and techniques, this program emphasizes the human side of change — helping you position recommendations effectively, build leadership buy-in, and guide stakeholders through adoption. Because process improvement isn’t just about fixing workflows — it’s about enabling better ways of working across your organization.
Those who complete all program requirements will earn a digital credential in Process Improvement.
Session Outcomes
By the end of this course, participants will be able to:
- Define and articulate what a process is, what it is not, and its intrinsic link to people and technology.=
- Identify and articulate common symptoms of inefficient processes in any business function.
- Apply tools and techniques for analyzing and documenting current-state processes and identifying areas for improvement.
- Develop a preliminary approach for making a business case and gaining institutional buy-in for process improvement initiatives.
- Create an implementation plan to ensure that improvements go smoothly and stick.
Registration Cancellation Policy:
By clicking on the "Order Now" button, you are indicating a commitment to attend and will be held responsible for the registration fee. Your fee can be refunded if you notify us of a cancellation at least 3 days prior to the event via email to nercomp@nercomp.org.,
Accessibility
NERCOMP strives to make its online offerings and In-person workshops accessible for all registrants. Please contact us should you have an accessibility need. We've worked to provide resources that are accessible to as many people as possible, and if you encounter any issues while attending our events, please contact us at accessibility@nercomp.org or at 860-345-2081 to request assistance.
Event Disclaimer:
NERCOMP reserves the right to use any photographs or other mechanical recordings taken at NERCOMP events in promotional materials. No mechanical recordings of any kind may be used at NERCOMP events without the prior written consent of NERCOMP organizers and presenters. The views and opinions expressed at NERCOMP events do not necessarily reflect those of NERCOMP, nor does NERCOMP make any representation regarding the information presented at NERCOMP events.
Session #1: Tuesday, May 19, 2026
Process Improvement
● Explain what a process is (and isn’t)
● Identify and document the key activities in a process
● Facilitate conversations with various stakeholders
● Understand the influence and importance of different stakeholder perspectives
● Create a simple process map
Session #2: Tuesday, May 26, 2026
Process Improvement Tools
● Create a detailed process map
● Collect process data
● Identify pain points
Session #3: Tuesday, June 2, 2026
Analysis & Ideation
● Refine pain points
● Analyze the problem (root cause)
● Practice performing root cause analysis using various tools
● How to generate and evaluate improvement ideas
● Practice prioritizing opportunities
● How to propose recommendations to a sponsor
● Enact the to-be process successfully
Session #4: Tuesday, June 9, 2026
Implementation and Benefits Realization
● Develop a process improvement implementation plan
● Identify key activities to ensure implementation success
● Apply change management techniques to optimize the adoption of the proposed process
improvements
● Explore approaches for assessing realization of anticipated benefits
● Identify key takeaways from each session and how they might be applied in your work environment
Pat Coogan
Pat Coogan is the Change Management Lead for the Faculty Information System project at Princeton University, sponsored by the Office of the Dean of Faculty. Her primary responsibilities include change readiness planning for this new system, including managing stakeholder communications, transition
planning, and support. She has held project management roles at the College of the Holy Cross, Dartmouth College, and the University System of NH, where she was also adjunct faculty in management. She earned a BA from the University of Massachusetts Amherst, an MS from Syracuse University, and an MBA from Boston College. She has completed ITIL Foundations Certification.
Monica Milano
Monica Milano is a Lead Business Solutions Analyst with Princeton University’s Project and Technology Consulting Office (PATCO), where she contributes to cross-functional technology assessment and implementation initiatives and provides process consulting support to various Princeton departments. In
addition, Monica teaches process mapping and process improvement classes for Princeton staff. Prior to joining PATCO in 2022, Monica was a senior analyst in HR information systems both at Princeton and in the clinical research space. She holds a master’s degree from Rutgers University as well as PMI’s
Professional in Business Analysis certification.
Greg Myers
Greg Myers is a Lead Business Solutions Analyst at Princeton University. He has been a member of the Project and Technology Consulting Office since 2018, bringing with him more than 15 years of experience as a process improvement consultant. He has enjoyed helping Fortune 500 clients generate
pragmatic solutions and high-impact results. In addition to being a PMI Professional in Business Analysis and a Six Sigma Green Belt, his capabilities include strategic alignment, enterprise modeling, and organizational transformation. Greg has an MSIS in Information Management from Stevens Institute of
Technology, as well as a BA in Applied Mathematics from William Paterson University.
Susan Zaslaw
Susan Zaslaw is a Strategic IT Consulting Manager in the Office of Information Technology at Princeton University. In this role, she advises campus departments on the strategic and effective use of technology to achieve their business objectives. She leads departmental IT assessments and strategic IT planning efforts, oversees business case development and project management for strategic projects, facilitates technology-enabled process improvement initiatives, and delivers methodologies, tools and training on project management and organizational change management. She also supervises a team of project managers who lead strategic IT projects.
Prior to Princeton, Susan was the Director of the IT Project and Portfolio Management Office (PPMO) at Dartmouth College in New Hampshire, where she worked for 24 years. She received her PMI-PMP certification in 2011, became a Certified Scrum Master in 2017, and earned a PMI-PBA certification in
2019. She also holds ITIL certifications in Service Management and Release Control and Validation, and is a Prosci Certified Change Management Practitioner. She earned her BA in Liberal Studies from Norwich University, with an emphasis in Business and Management.