Submitted by: Kevin Douze, IT Consultant at Yale University
Contact Info:
Email: kevin.douze@yale.edu
Phone: (203) 612-0309
What role would you like to play in organizing this workshop?
I’d like to organize a workshop on this topic but I need assistance in how to do it.
Intended Audience:
Higher education information technology personnel, endpoint and client technologies teams, service owners, and instructional technology or training staff. This is for anyone responsible for documentation, onboarding, migrations, and reducing repeat support questions.
Proposal:
Static documentation is everywhere in higher education information technology. Standard operating procedures, knowledge base articles, and policy guides often exist and are accurate, but they still do not translate into confident real-world action. People get stuck, ask the same questions, and rely on subject matter experts for routine guidance.
In this 15-minute AI Showcase, I will introduce the Knowledge Translation Framework. It is a practical approach for translating existing documentation into formats people can actually use in the moment, including guided walkthroughs, simulations, interactive guides, and other learning experiences.
I will demonstrate two prototype applications built from real institutional workflows. One shows how a step-by-step operational process can be practiced safely in a simulated environment. The other prototype shows how a complex organizational change can be presented as an interactive guide that reduces confusion and helps users move forward with confidence.
Attendees will leave with concrete examples of how static documentation can be reshaped into usable learning experiences, and a clearer sense of where this approach could fit within their own support and training efforts.
Learning Objectives:
- Describe the Knowledge Translation Framework and what it means to translate documentation into guided walkthroughs and interactive guides.
- Recognize where this approach could reduce repeat questions and help users move forward more independently.
- Develop a clearer sense of where this approach could fit within their own support and training efforts.
- Understand how artificial intelligence can be used as a “builder” that reshapes documentation into different usable formats.
- Recognize the difference between using artificial intelligence to summarize text and using it to generate structured learning experiences.
Event Type: AI Showcase Series (15 minutes)
Track: Systems & Solutions (2026-27)
Presenters:
| Name | Title | Summary |
|---|---|---|
| Kevin Douze | Information Systems Researcher & IT Professional | Information Systems Researcher and IT Professional with 10+ years in enterprise IT. Specializing in bridging hands-on infrastructure management with research-driven frameworks and tools that make complex environments easier to operate and support. |
Preferred Date and Location:
September 2026 virtual, October 2026 virtual, November 2026 virtual, February 2027 virtual, March 2027 virtual
Dates Not Available:
Additional Comments:
