Meetings Stub Page [mx-stub]
Campus Technology - Engage Your Campus and Assess Your Services
Speakers for the Day:
Gillian Bell, Project Manager, Brown University
Stephanie Obodda, Assistant Director, IT Communications & Training, Brown University
7:30am – 9:00am Registration and Coffee
9:00am – 9:30am Introductions, review of agenda
9:30am – 10:30am Marketing IT Services and Measuring Success
Presentation with follow up conversation-handouts distributed
10:30am - 10:45am Break
10:45am – 11:45am Assess and Improve Your Services with Low or No-cost Usability Testing
Demo followed by group activity
11:45am – 12:45pm Lunch
12:50pm - 1:10pm Meeting Customers Where They Are
Presentation and discussion
1:10pm - 2:10pm Service-based Persona Development
Hands-on activity
2:10pm - 2:20pm Break
2:20pm - 2:40pm Strategies to Engage and Inspire Faculty
Discussion
2:40pm - 3:00pm Getting Creative: Students as Collaborators
Presentation with videos
3:00pm - 3:15pm Wrap-up