Speakers for the Day:

Jesse Anderson, Tufts University
Tim Dusablon, Saint Michael's College
Craig Hopkins, University of New Hampshire
Scott Tiner, Bates College
Christopher Way, Massachusetts Institute of Technology
Marshall White, Sr. Manager, Classroom and Customer Services/Support, Academic Technology University of New Hampshire

7:30am - 9:00am   Coffee & Registration

9:00am - 9:15am   Introductions

9:15am - 10:00am   Universities Discussion
(MIT, Tufts, UNH, Bates, St. Michaels/Vt.) AV Directors & Staff discuss how they have moved from “firefighting” to ITSM Incident/Problem Management, and what their new workflows look like. Q&A

10:00am - 10:15am   Break

10:15am - 11:15am   Classroom Design Functional Standards

a. Why do we need them? How do we create them? Who should be involved in creation? How do we maintain/ enforce and modify them to meet changing pedagogy and/ or technologies?

b. Service Level Agreements and Standardization

11:15am - 12:00pm   Panel Discussion / Audience Q&A

Americans with Disabilities Act considerations when designing classrooms
Balancing the demand of Rental / Live Event Support operation vs. Classroom Support
AV Fails! AV mistakes and how to avoid them.
Questions from the “parking lot” and audience Q&A.

12:00pm - 1:00pm   Lunch

1:00pm - 2:00pm   Student AV Technicians

What working in AV teaches students and what students teach us.
How to handle unreliable workforce and/ or make them more reliable.
Methods for recruiting, training, promoting
University stories of ROI with student techs

2:00pm - 3:00pm   Leveraging Data to “Manage Up”: Making major changes, major improvements

3:00pm   End