Speaker: David Gannon

David Gannon is the Director of Campus Technology Services (CTS) at Bryant University in Smithfield, RI. In this position, he oversees campus-wide user services including the faculty/staff Helpdesk, the student laptop program and Laptop Central.

Previously, David was the Associate Director of Academic Computing and Media Services at Bryant where much of his time was spent maximizing the utilization and effectiveness of technology in the classroom. This function continues to be an important part of his current position.

David has been a member of the faculty at Bryant for over twenty years and has been involved in education for over twenty two.


Speaker: Matthew Maderos

With over 20 years of IT experience in Higher Education, Matt is currently the Associate Director of Client Services for the Boston University Medical Campus overseeing the Service Desk, and desktop support. Prior to BU Matt was the Assistant Director of Support Services at the Mass College of Art and Design for 6 years, At MassArt, Matt implemented Footprints as their first ticketing system and created the first 9-5, fully-staffed helpdesk.
Prior to MassArt, Matt spent 12 years with Bridgewater State College where he started out as a support technician and progressed to managing desktop services and led a successfully implementation of their campus-wide student laptop initiative.

Matt has a Master’s of Science in Management (with a concentration in Technology Management), and a Bachelor of Science in Political Science, both from Bridgewater State. He’s been an active presenter at NERCOMP Professional talks as well as been active on the Annual NERCOMP Conference committee.

Matthew Maderos is currently the Associate Director of Client Services for the Boston University Medical Campus. Overseeing the Service Desk, and Technicians, besides IT Matt keeps busy keeping up with his two boys ages 4 and 8.


Speaker: Rick Smith

Rick works at Yale University as the ITS Director of Business Analysis, Metrics and Quality Assurance in the Office of the CIO.

Unique Characteristics and Skills:

Rick is articulate, executive leader, who brings an unusual blend of strategic thinking, balanced with extensive management, operations and consulting experience in both for-profit and non-profit organizations.

His training and certifications include:
• Lean/Six Sigma Master Black Belt
• PMP Project Management
• Business Analysis
• Medical Rehabilitation Hospital Administration
• ITIL
• Master’s Degrees in Clinical Psychology and Business Administration
• Yale patent pending for scorecard design based on a methodology for multivariate comparison and analysis of disparate functions
Rick’s passion for metrics and measurement is well known to his friends and colleagues who often refer to him as the “Metrics Guy or aka Dr. MetRic”

Specialties: Strategic Planning, Business Process Improvement, Metric System Design, Lean Six Sigma
Patent: Methodology for Multivariate Comparison and Analysis of Disparate Functions.
Essence of the Invention
The methodology enables analysis and comparison of disparate business functions (in other words comparing apples to oranges or A’s to X’s) using a mechanism for scoring performance and aggregating by functions. A common denominator schema is used to facilitate multivariate comparison of disparate functions from an operational performance and customer’s perspective.