Speaker: Linda Jerrett

Linda is Assistant Director at Boston University’s IT Help Center. With over twenty years’ experience in client services and training, she is passionate about organizational and professional development and is committed to delivering the tools and competencies needed to build skills and succeed. She is currently co-facilitator of IS&T’s Professional Development Academy, co-facilitator of BU’s Technology Support Community Forum, participant in the Boston Consortium’s IT User Services and Training groups and a member of BU’s Training Group and HR Exchange partnership group.

Previously, Linda coordinated the campus-wide technology training program open to the BU community. She designed and delivered a broad range of training programs and was vendor liaison and site coordinator for Element K. Linda previously presented at NERCOMP on the topic of this and other web-based training solutions. She has designed and delivered training programs for several companies and served on the continuing education faculty at the Goldman School of Dentistry delivering software workshops. Linda is a certified coach and consultant who works with private clients, specializing in the areas of personal growth, leadership transformation, and organizational strategy. She has a BFA in Writing from Emerson and a M.Ed. in Developmental Studies: Human Development & Education from BU.


Speaker: Matthew Maderos

With over 20 years of IT experience in Higher Education, Matt is currently the Associate Director of Client Services for the Boston University Medical Campus overseeing the Service Desk, and desktop support. Prior to BU Matt was the Assistant Director of Support Services at the Mass College of Art and Design for 6 years, At MassArt, Matt implemented Footprints as their first ticketing system and created the first 9-5, fully-staffed helpdesk.

Prior to MassArt, Matt spent 12 years with Bridgewater State College where he started out as a support technician and progressed to managing desktop services and led a successfully implementation of their campus-wide student laptop initiative.

Matt has a Master’s of Science in Management (with a concentration in Technology Management), and a Bachelor of Science in Political Science, both from Bridgewater State. He’s been an active presenter at NERCOMP Professional talks as well as been active on the Annual NERCOMP Conference committee.

Matthew Maderos is currently the Associate Director of Client Services for the Boston University Medical Campus. Overseeing the Service Desk, and Technicians, besides IT Matt keeps busy keeping up with his two boys ages 4 and 8.


Speaker: Quinn Shamblin

Quinn's philosophy is that the convenience and security are not mutually exclusive - good security can be achieved simultaneously with user convenience. Contrary to what people believe, the work of a good information security professional is not to say "no" to a business goal or request, but to find a safe way to say "yes". This philosophy comes from experience gathered throughout a very diverse career.

Quinn started his career as an officer in the U.S. Navy, teaching sailors how to operate the nuclear reactors found on U.S. submarines and aircraft carriers. He then moved into staff and project management in the IT field, spending several years leading the technical development and support of TIBCO technologies for Procter & Gamble, HP, and Hydus, Inc. In 2006, Quinn joined the University of Cincinnati as a Cybercrime Investigator, then Manager of Information Security and finally, Director of Information Security. Quinn is now the Executive Director of Information Security at Boston University, one of the leading urban research universities in the world, ranked 41st in the U.S. (U.S. News & World Report) and 50th in the world (Times of London) in 2013. BU is the fourth largest private university in the U.S. with 33,500 students and 9,000 faculty and staff in 16 Schools and Colleges and association with Boston Medical Center.

Quinn holds an MBA from the University of Cincinnati, a B.S. in Physics from Andrews University and numerous professional certifications, including: CISM, CISSP, ITIL and previously, PMP, GIAC Certified Forensics Analyst (GCFA).