Skip to Main Content

Learn & Network
- Events Calendar
  Check out upcoming NERCOMP events & workshops.
- Annual Conference
  Our community of faculty, researchers, learners, and institutions come together to advance innovation and leadership in higher education.
- Submit A Session Idea
  Do you have an interesting idea or hot topic in the academic information technology field you can share with the NERCOMP community?
- On-Demand Content
  View a large library of previously recorded webinars and access presentations & handouts from past in-person workshops.
- New Horizons
  NERCOMP members save 30% off the list price for all New Horizons classes. This is a great opportunity to take advantage of numerous training and certifications at deeply discounted prices.
- Moodle
  NERCOMP members save 15% on the Moodle Educator Certification (MEC) program. It is a comprehensive teaching and learning curriculum designed to help you develop transferable knowledge and skills to be effective educators in today’s growing digital workplace.
- Canvas
  NERCOMP members save hundreds of dollars on the Canvas Certified Educator (CCE) program. Learn about best practices through this flexible, asynchronous facilitated 36-week program geared toward individuals in teaching roles, instructional design, and professional development/training positions at their institutions with basic familiarity with Canvas.
Membership
- Join Now
  Complete the application for Institutional Membership to start using NERCOMP member benefits now!
- Member Benefits
  Learn why so many institutions have taken advantage of NERCOMP membership for over 60 years.
- Fees & Information
  Discover more about membership requirements and fees.
- Member List
  See all the current participating member schools.
- IR Resources
  Use this Resource page to access information about your important role as an Institutional Representative.
Community
- Job Board
  Find new higher education positions and post jobs for free as a benefit of your NERCOMP membership!
- Leadership Ecosystem
  Learn more about what is happening with NERCOMP's Leadership community including past and upcoming webinars
- Mentorship Program
  The Mentorship Program offers members a platform to engage in ongoing learning and professional growth and highlighting our commitment to providing quality professional development opportunities and fostering a vibrant community of IT professionals.
- NERCOMP Awards
  The NERCOMP Awards Program recognizes the professional accomplishments of individual NERCOMP members.
Partners
- Solutions Partner Agreements
  NERCOMP schools leverage their buying power for deep discounts and valuable warranties and protections.
- Become a Solutions Partner
  Interested in being considered for a three-year partnership agreement with NERCOMP?
- Corporate Associates
  Learn more about NERCOMP partnerships that bring professional development and other valuable expertise to our organization.
About Us
- Who We Are
  We are a professional society for University and Collegiate Information Technology professionals.
- Our Mission
  NERCOMP advances innovation and leadership in educational institutions across the Northeastern United States.
- Strategic Plan
  NERCOMP continually refines its strategic goals to remain relevant to higher education.
- News & Blog
  Featuring information and technology, strategic partnerships, innovation advances and leadership in educational institutions across the Northeast.
- Our History
  NERCOMP has been a pioneer in information technology and professional development for colleges and universities since the 1950’s.
- Our Board & Staff
  NERCOMP is governed by a Board of Trustees elected from NERCOMP member institutions.
- Bylaws
  NERCOMP’s bylaws outline the terms and conditions that govern the NERCOMP Inc. Corporation and its Board of Trustees.
- Committees
  Interested in volunteering your time and energy to help cultivate communities of practice?

Meetings Stub Page [mx-stub]

Agenda

1 - Getting Started

Icebreaker
Housekeeping Items
The Parking Lot
Workshop Objectives

2 - An Introduction to Conflict Resolution

What is Conflict?
What is Conflict Resolution?
Understanding the Conflict Resolution Process

3 - The Thomas-Kilmann Instrument

Collaborating
Competing
Compromising
Accommodating
Avoiding

4 - Creating an Effective Atmosphere

Neutralizing Emotions
Setting Ground Rules
Choosing the Time and Place

5 - Creating Mutual Understanding

What do I Want?
What Do They Want?
What Do We Want?

6 - Focusing on Individual Needs

Finding Common Ground
Building Positive Energy and Goodwill
Strengthening Your Partnership

7 - Getting to the Root Cause

Examining Root Causes
Creating a Cause and Effect Diagram
The Importance of Forgiveness
Identifying the Benefits of Resolution

8 - Generating Options

Generate, Don't Evaluate
Creating Mutual Gain Options and Multiple Option Solutions
Digging Deeper into Your Options

9 - Building a Solution

Creating Criteria
Creating a Shortlist
Choosing a Solution
Building a Plan

10 - The Short Version of the Process

Evaluating the Situation
Choosing Your Steps
Creating an Action Plan
Using Individual Process Steps

11 - Additional Tools

Stress and Anger Management Techniques
The Agreement Frame
Asking Open Questions

12 - Wrapping Up

Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans

You are using an unsupported version of Internet Explorer. To ensure security, performance, and full functionality, please upgrade to an up-to-date browser.