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Beyond the Work: Creative Connections That Build Belonging – Webinar

Kerrie Sacovitch
Associate Director, Communication and Change Management, Information Technology Services | Worcester Polytechnic Institute
In higher education since 1997, Kerrie has moved from front-line service desk support into leading the ITS Communications and Change Management team. She has developed and presented numerous workshops and cross-campus programs including orientations and cybersecurity awareness, and continues to manage knowledge content. She currently focuses on informing and engaging the community as new technology is adopted, and steering the ITS CAB. Her certifications include ITIL, Knowledge Centered Support, and MSI Change Management Specialist, and her work is grounded in customer service and continuous improvement.