Event Schedule:

Participants should expect to reflect on themes of the series through readings and assignments both between sessions and before the first session.

September 22, 2014
7:30am – 8:30am Registration & Coffee

8:30am – 8:45am Welcome, Introduction and Overview

8:45am – 11:45am Interpersonal Communication
Speaker: Frank Furnari, Service Desk manager, Boston University

a. Communication style
b. Seeing from the perspective of others
c. Context and adaptability
d. Channels

11:45am – 12:45pm Lunch

12:45pm – 4:00pm Getting the Work Done
Speaker: Mimi Royston, CIO, American International College

a. Prioritization: What needs to be done?
b. Time Management: When can it be done?
c. How to Lead: Delegation, Influence, & Managing Up

4:00pm End

October 17, 2014

7:30am – 8:30am Registration & Coffee

8:30am – 11:45am Budget and Finance
Speaker: Andrew White, Director of User Services, Bates College

a. Review common terms used in college and university budgeting /accounting
b. Discuss key financial statements and concepts
c. Create a budget; calculate and track revenues and expenses
d. Assess external “market” factors and evaluate potential relevance to your school; your IT budget
e. Present financial information to tell a compelling “story”

11:45am – 12:45pm Lunch

12:45pm – 4:00pm Project Management
Speaker: Janet Simons, Co-director Digital Humanities Initiative, Hamilton College

a. Definition
b. Components
c. Life Cycle
d. Tools
e. Lessons Learned

4:00pm End

November 13, 2014

7:30am – 8:30am Registration & Coffee

8:30am – 11:45am Reflection Project

11:45am – 12:45pm Lunch

12:45pm – 4:00pm Performance Management
Speaker: Frank Furnari, Service Desk manager, Boston University

a. Resources: Strengths finder, 360s
b. Management students
c. Conflict Management
d. Giving feedback
e. Situational management – adapting to subordinates

4:00pm End