Speakers for the Day:
Gillian Bell, Project Manager, Brown University
Stephanie Obodda, Assistant Director, IT Communications & Training, Brown University

7:30am – 9:00am   Registration and Coffee

9:00am – 9:30am   Introductions, review of agenda

9:30am – 10:30am   Marketing IT Services and Measuring Success
Presentation with follow up conversation-handouts distributed

10:30am - 10:45am   Break 

10:45am – 11:45am   Assess and Improve Your Services with Low or No-cost Usability Testing
Demo followed by group activity

11:45am – 12:45pm   Lunch

12:50pm - 1:10pm   Meeting Customers Where They Are
Presentation and discussion

1:10pm - 2:10pm   Service-based Persona Development
Hands-on activity

2:10pm - 2:20pm   Break

2:20pm - 2:40pm   Strategies to Engage and Inspire Faculty
Discussion

2:40pm - 3:00pm   Getting Creative: Students as Collaborators
Presentation with videos

3:00pm - 3:15pm   Wrap-up