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About Us
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Meetings Stub Page [mx-stub]

7:30am - 9:00am Registration & Coffee

Speakers:
Gillian Bell, Academic Technology Project Manager, Brown University
Stephanie Obodda, Assistant Director, IT Communications, Brown University
Susan West, Associate Director, Office of the CIO, Yale University

9:00am - 9:15am Introductions/What do you hope to learn today?/Agenda review

9:15am - 10:00am Becoming a proactive IT organization

Activity/Discussion: What are your barriers to and fears about becoming more proactive?

10:00am - 11:30am Understanding your customers: Who are they? Where are they?

Activity: persona development and customer mapping

11:30am - 12:30pm Lunch

12:30pm - 2:00pm Yale Tech Summit: presentation/case study and discussion
Speaker: Susan West, Associate Director, Office of the CIO, Yale University

Discussion: Lessons learned at Yale

2:15pm - 2:45pm Marketing IT services: telling the story

Activity/Discussion: videos/social media

2:45pm - 3:00pm Closing remarks/exchanging contact info
What’s one new thing that you will take back to your organization in as a result of this session?

3:00pm End

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