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About Us
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Meetings Stub Page [mx-stub]

Course Outline

1 - PLANNING AND BUILDING A SERVICE VALUE STREAM

Tackling the concepts and challenges related to SVS
Using the “shift left” approach
The true value of information and technology across the SVS

2 - CONTRIBUTING TO CREATION, DELIVERY AND SUPPORT

Using the value stream to design, develop and transition new services
Adding to a value stream by leveraging ITIL practices
Providing user support
Furthering the value stream for support through ITIL practices

3 - CREATING, DELIVERING AND SUPPORTING SERVICES

Coordinate, prioritize and structure activities
The value of buy vs. build, sourcing, and service integration and management

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