ITIL® Foundation 2011 Edition with Case Study Certification

Where: Online LIVE
Online LIVE is instructor-led training delivered virtually, giving you the freedom to attend class from anywhere—at home or at the office.

Registration Fee:
NERCOMP Member: $1,590
Non-Member: $2,220
Registration fee includes 2 days training, courseware and (1) online ITIL® Foundation Certification exam.

​Class size is limited to 16 people.
 

Course Overview
If you are an IT professional looking to get into IT service management using ITIL best practices, the IT Infrastructure Library (ITIL®) Foundation Certification (2011 Lifecycle Edition) course is the first step in your preparation. The course will prepare you for the ITIL Foundation exam, introducing you to basic concepts used in IT service management. In this course, you will acquire the essential skills and information necessary to lead and manage an IT business service through every stage of its lifecycle.

Receive an exam voucher to take the  ITIL® Foundation Certification exam at your convenience (Please note - the exam voucher has a 1 year expiration date).

NOTE: This course will earn you 21 PDUs.

Who Should Attend
The target student is any IT professional who works in IT service support and delivery, including Service Desk/Help Desk managers and staff; IT department managers; or any other IT support and delivery roles; who either wishes to advance to service management, benefit from the knowledge of a de facto standard for describing IT service and support, or who wishes to refine their skills in their current service management job to include ITIL best practices.

Course Objectives
Upon successful completion of the education and examination components, related to this certification, candidates can expect to:
 - Describe the history and basic concepts of ITIL.
 - Describe Service Strategy in the IT Service Lifecycle. 
 - Describe Service Design in the IT Service Lifecycle. 
 - Describe Service Transition in the IT Service Lifecycle.
 - Describe Service Operation in the IT Service Lifecycle. 
 - Describe the various functions of Service Operation Lifecycle in the IT Service Lifecycle. 
 - Describe Continual Service Improvement in the IT Service Lifecycle.

Receive an exam voucher to take the  ITIL® Foundation Certification exam at your convenience (Please note - the exam voucher has a 1 year expiration date).

Registration includes 2 days training and an online ITIL® Foundation Certification exam voucher.





Registration Cancellation Policy:
By clicking on the "Register Now" button, you are indicating a commitment to attend and will be held responsible for the registration fee. Your fee can be refunded if you notify us of a cancellation at least 12 business days prior to the event via email to nercomp@nercomp.org.

Event Disclaimer:
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