Strengthening the ITSM Core - Defining IT Services

Strengthening the ITSM Core - Defining IT Services


Weather Update –  To respond to questions regarding the weather forecast for this week - Wednesday’s workshops will be held as planned.  See you there.

Southbridge Hotel and Conference Center
14 Mechanic Street
Southbridge, MA 01550

When:  Wednesday, January 17, 2018
9:00am - 3:00pm 
Note: Registration starts at 7:30am

Workshop Organizer: Marie DiRuzza of Worcester Polytechnic Institute

Registration Fee:
NERCOMP Member: $145
Non-Member: $290
Your fee includes unlimited am and pm break and lunch.

Event Overview
Services are the core of any IT service management program. A strong core is empowering and enables a high level of performance, while a weak core can limit performance. Many Higher Ed. IT organizations struggle to identify their services, leaving their ITSM core weak and ineffective.  This fun, interactive and collaborative workshop will empower participants to strengthen their ITSM core positioning them for improved performance.  (No sit-ups required!)

Participants will learn service definition best practices, be able to identify pitfalls, review examples, and have time to practice what they have learned.  Participants will leave empowered with the tools needed to develop robust, durable and business-aligned IT service definitions. Whether your organization is just getting started or looking to overhaul an existing list of services, this workshop is for you!  This workshop is great for individuals or teams.

Session Outcomes :
- Identify common challenges to defining IT Services.
- Understand best practices for defining IT Services (Including: Do’s and Don’ts)
- Key elements of ECAR’s  “The Higher Education IT Service Catalog” with examples.
- Use of an IT Service Definition Worksheet and “Service Game” game cards

Registration Cancellation Policy:
By clicking on the "Register Now" button, you are indicating a commitment to attend and will be held responsible for the registration fee. Your fee can be refunded if you notify us of a cancellation at least 8 days prior to the event via email to

Event Disclaimer:
NERCOMP reserves the right to use any photographs or other mechanical recordings taken at NERCOMP events in promotional materials. No mechanical recordings of any kind may be used at NERCOMP events without the prior written consent of NERCOMP organizers and presenters. The views and opinions expressed at NERCOMP events do not necessarily reflect those of NERCOMP, nor does NERCOMP make any representation regarding the information presented at NERCOMP events.