Marie DiRuzzza
As Director of IT Service & Support at Worcester Polytechnic Institute (WPI)., Marie DiRuzza oversees the Service Desk, Desktop Support, IT Communications and the ITSM Program.  Marie has been at WPI for over 20 years.

A leader in the IT support industry, Marie DiRuzza has served as president of the HDI New England Chapter, HDI District President, Chairperson of the North East Cherwell User Group, and is co-chair of the Cherwell Education SIG. She is the 2016 recipient of the HDI Manager of the Year award. She holds a BA in Mathematics and professional certifications in: Project Management (WPI CPE), ITIL Foundations v3, HDI Help Desk Manager and CCL LDP. 
 

Hillary Rosenfeld
Hillary is the Associate Director of IT Service Management at Boston University's central IT organization, Information Services & Technology (IS&T). Currently she is developing service ownership and process ownership in the organization as well as serving as the client lead for the university's central IT service management tool. In previous positions Hillary has built services teams, implemented new support tools and processes and strengthened client relations. She has 19 years of technical, leadership and management experience in contexts ranging from educational institutions to technology companies. She has served on the board of the itSMF Higher Education Special Interest Group, as co-chair of the ServiceNow Higher Education Google group, and as co-chair of an Educause ECAR working group which published, "The Higher Education IT Service Catalog: A Working Model for Comparison and Collaboration". Hillary is ITIL Expert v3 2011 certified.