Meetings Stub Page [mx-stub]
Implementing ITSM
1. ITSM Awareness-Matthew Wollman, Harvard University
2. Overcoming Barriers to ITSM Adoption-Denarult & DiRuzza-Worcester Polytechnic Institute
3. IT Service Provider Questionnaire-Denault & DiRuzza-Worcester Polytechnic Institute
4. Implementation of ITSM-Hillary Rosenfield, Boston University
5. Implementing Service Catalogs-Matthew Wollman, Harvard University