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Knowledge Management and Strategies for Success

Knowledge Management and Strategies for Success 

Where: Four Points Sheraton Hotel and Conference Center
1125 Boston Providence Turnpike
Norwood, Massachusetts 

When: Monday, June 6, 2016
9:00 am - 3:30 pm 
Note: Registration starts at 7:30am

Workshop Organizer: Debra Dexter of Worcester Polytechnic Institute

Registration Fee:
NERCOMP Member: $130
Non-Member: $260

Event Overview

Why is knowledge management a black hole for some organizations? If your goal is to provide customers with accurate, easy to find instructions, you need a knowledge management strategy that addresses the following:

- Targets the appropriate audience
Contains relevant content
Content that is current, accurate and easy to understand
Is available for use at the time of need
And most important, is easy to find, use and reuse!

This requires a thoughtful and detailed process to ensure people have the knowledge they need, and if they can't find it, we provide them with a clear path to get it. How do you measure if your knowledge management strategy is successful at meeting these needs? What are the common mistakes when designing and implementing how your organization delivers knowledge?

Join us to learn about knowledge management planning, and ensuring a successful rollout at your organization. You’ll walk away with resources to:
Plan a knowledge management delivery and improvement process
Measure success at meeting the needs of the people using the knowledge


Registration Cancellation Policy:
By clicking on the "Order Now" button, you are indicating a commitment to attend and will be held responsible for the registration fee. Your fee can be refunded if you notify us of a cancellation at least 8 days prior to the event via email to

Event Disclaimer:
NERCOMP reserves the right to use any photographs or other mechanical recordings taken at NERCOMP events in promotional materials. No mechanical recordings of any kind may be used at NERCOMP events without the prior written consent of NERCOMP organizers and presenters. The views and opinions expressed at NERCOMP events do not necessarily reflect those of NERCOMP, nor does NERCOMP make any representation regarding the information presented at NERCOMP events.

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