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Lessons Learned: Experiences, Perspectives, and Strategies

P.B. Garrett
P.B. Garrett is a recognized IT leader, with more than 25 years of experience in educational technology and pedagogical design. Ms. Garrett has demonstrated expertise in the areas of online education, pedagogical advancement, instructional technology, learning space design, personalized learning, faculty support, leadership development, project management, learning management systems, and emerging educational technologies.

Prior to holding her most recent position as Senior Associate Dean for Innovative Teaching and Learning and Chief Academic Technology Officer at the George Washington University, Ms. Garrett was a faculty member and Chair of the Computer Management Information Systems Department. She also held a number of leadership positions at the university, including Associate Provost, Academic Technologies, and Deputy Chief Information Officer.

Ms. Garrett is an active member of EDUCAUSE, where she served as a member of the Nominations Committee, was the chair of the 2016 Recognition Committee,  and sat on numerous committees, including the Program Committee and the Advisory Committee on Teaching and Learning. She was also a faculty member of the Management Institute. Additionally, Ms. Garrett has contributed to a number of articles, papers, and presentations in the educational technology field. In 2015, Ms. Garrett was named Chair of the Advisory Board of the Center for Higher Education Chief Information Studies, Inc. (CHECS).

 

David Smallen
As Vice President for Libraries and Information Technology I led an organization that creates and supports information and technology environments that ensure the success of our students and the faculty and staff that support Hamilton's mission.

Library and Information Technology Services (LITS) is responsible for the support of access to information/ knowledge, computing, networking and telephone services at Hamilton College. As the leader of a team of dedicated professionals, I was responsible for planning, budgeting, recruiting and hiring staff, and representing the College in local, national, and international organizations. Providing these services was an incredibly challenging responsibility. Expectations were very high, resources were limited, and information formats and technologies were rapidly changing. All of this made excellence hard to achieve, but we kept at it.

I came to Hamilton in 1972, as a member of the mathematics department, expecting to follow the traditional career of a faculty member. Instead, in 1974 I was asked to lead a computer services organization of 4 people. I didn't know much about computing then, and given the rapid pace of technological change I probably know proportionately less now. Of course, in the 1970s personal computers and the Internet were only a dream. Along the way we started an office of institutional research, which I led for ten years until it became a substantial entity unto itself.  Information Technology Services (ITS) grew to 33 individuals by 2010. In 2011, I was asked to lead the Library in addition to ITS. Over the following two years Hamilton studied the requirements for the Library of the Future and the value of creating one organization to oversee both the Library and information technology. In June 2013, Hamilton decided to merge the two organizations under one leader and in September I was appointed to be that leader. The challenge for LITS is to anticipate needs and deliver services of exceptional quality to the Hamilton College community.

More generally, I am interested in creating high-performing organizations, effective teamwork and leadership issues in higher education. I've served on the Boards of CAUSE, EDUCOM, Educause and numerous committees for these organizations. I have also been the director of the Educause Leadership Institute, a program to help prepare the IT leaders of tomorrow and created and co-led the Hawkins Leadership Roundtable, a professional development activity for new CIOs and those aspiring to IT leadership roles. At Hamilton, I helped to create the Hamilton Management Roundtable, which provides leadership and management development for supervisors at Hamilton.

 

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