Event Schedule:

Participants should expect to reflect on themes of the series through readings and assignments both between sessions and before the first session. 

September 20, 2013
7:30am – 8:30am Registration & Coffee

8:30am – 8:45am Welcome, Introduction and Overview

8:45am – 11:45am Interpersonal Communication
Speakers: 
Frank Furnari, Service Desk manager, Boston University
Mimi Royston, CIO, American International College

a. Communication style 
b. Seeing from the perspective of others 
c. Context and adaptability 
d. Channels

11:45am – 12:45pm Lunch

12:45pm – 4:00pm Getting the Work Done
Speakers:
Debra Dexter, Content, Training & Communications Coordinator, Worcester Polytechnic Institute
Andrew White, Director of User Services, Bates College

a. Prioritization: What needs to be done? 
b. Time Management: When can it be done? 
c. How to Lead: Delegation, Influence, & Managing Up

4:00pm End