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Meetings Stub Page [mx-stub]

Speaker: Roy Atkinson

Roy is HDI's senior writer/analyst, acting as in-house subject matter expert and chief writer for SupportWorld articles and white papers. In addition to being a member of the HDI International Certification Standards Committee and the HDI Desktop Support Advisory Board, Roy is a popular speaker at HDI conferences and is well known to HDI local chapter audiences. His background is in both service desk and desktop support as well as small-business consulting. He is the author of HDI white papers Metrics for the New World of Support and Show Me the Value: Support’s Mandate, and co-author of the HDI | AXELOS paper Synergies Between ITIL and Knowledge-Centered Support. Roy holds a master’s certificate in advanced management strategy from Tulane University’s A.B. Freeman School of Business, and he is an HDI Certified Support Center Manager.

Speaker: Matthew Maderos

With over 20 years of IT experience in Higher Education, Matt is currently the Associate Director of Client Services for the Boston University Medical Campus overseeing the Service Desk, and desktop support. Prior to BU Matt was the Assistant Director of Support Services at the Mass College of Art and Design for 6 years, At MassArt, Matt implemented Footprints as their first ticketing system and created the first 9-5, fully-staffed helpdesk.

Prior to MassArt, Matt spent 12 years with Bridgewater State College where he started out as a support technician and progressed to managing desktop services and led a successfully implementation of their campus-wide student laptop initiative.

Matt has a Master’s of Science in Management (with a concentration in Technology Management), and a Bachelor of Science in Political Science, both from Bridgewater State. He’s been an active presenter at NERCOMP Professional talks as well as been active on the Annual NERCOMP Conference committee.

Matthew Maderos is currently the Associate Director of Client Services for the Boston University Medical Campus. Overseeing the Service Desk, and Technicians, besides IT Matt keeps busy keeping up with his two boys ages 4 and 8.

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