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NERCOMP Workshop Series for New Managers - Hybrid Course 2020

Faculty: Frank Furnari
Frank is the Communication, Documentation, and Training Manager for Boston University’s Information Services & Technology. His team is involved in all aspects of IT-related communication and training efforts both for IT staff as well as for BU’s client community. Frank started working at BU in 1999 as a student employee and has had a variety of responsibilities over the years. Frank most recently was the Service Desk Manager for BU Medical Campus IT. During his tenure at BU, he’s helped manage three Exchange migrations and three Service Desk ticketing software implementations. He is a trained facilitator, Six Sigma Green Belt, and has earned both HDI Support Center Manager and ITIL Foundations certifications. Frank holds a BA and MBA from BU. Frank has served on the board of The Wellesley Players, a community theatre based in Wellesley, MA, managing the theatre’s box office and social media presence. In addition, Frank works on various technical aspects of shows with the Wellesley Players and other theatres in the area.

Faculty: Mimi Royston
Mimi is the Chief Information Officer at American International College. Ms. Royston is an experienced leader with a strong technical background, developed over the past 20 years as an information technology professional. She has both depth and breadth in IT management and operational experience in the following areas: networking, server management, security, helpdesk, desktop support, training, grant writing, web support and instructional technology. Mimi holds an M.B.A. from Assumption College in 2005 and maintains her CISSP certification.

Mimi is responsible for leading the AIC Information Technology staff and the wide range of services IT delivers to the college community in the areas of instructional and administrative information systems, infrastructure, technology support, and IT-related innovation. She is leading the development of a shared vision for technology that supports American International College's mission and will establish and execute strategies to achieve that vision in a collaborative, transparent, and cost-effective way.

Faculty  Amber Vaill
Amber L. Vaill is the Vice President for Academic Affairs at Becker College. She has been an educator since 1999, has worked in higher education since 2007, and has extensive experience in online education and instructional technologies. Prior to moving into the field of higher education, she served as a secondary- and middle-school level English and history classroom and online teacher.

Throughout her career, Amber has developed and implemented online faculty and student support and training programs, including the creation of online student orientation courses and online faculty development initiatives. Amber has published and presented at numerous national and regional conferences on topics including online faculty development, supporting students through a transition to a new learning management system, and the importance of online student orientations.

Amber has been actively involved in NERCOMP since 2011 when she first presented at the Annual Conference. Since then she has served NERCOMP as a Professional Development Coordinator, member of the Annual Conference Program Committee, Chair of the 2018 Annual Conference, Social Media Strategist, and served as a member of the NERCOMP Board from 2015-2019.

Amber holds a Ph.D. in Education with an e-Learning specialization from Northcentral University, an M.Ed. in History from Westfield State University, and an M.Ed. in Curriculum and Instructional Technology from Framingham State University.

Faculty: Colleen Wheeler
Colleen loves helping people learn, and has been doing just that in a wide variety of environments for more than thirty years. Her favorite work is facilitating growth at the intersection of creativity and technology.

Colleen served NERCOMP’s community as a Board member, officer, and committee chair overseeing programming and membership education. She helped institute a unique and successful caucus-based, all-volunteer program of instructional workshops, and personally led numerous professional development workshops.

She co-founded The New Manager Series (Parts I and II), the Learning Organization Academy, and The Susan Vogt Leadership Fellows Program (Boston Consortium for Higher Education).

Colleen holds degrees from the University of Massachusetts at Amherst and the Eastman School of Music at the University of Rochester, and was a fellow at the Frye Leadership Institute and the Klingenstein Summer Teaching Institute. She has worked in technology and education at Wheaton College (MA), The Massachusetts Corporation for Educational Technology, and as a teacher in private and public schools for wonderful students in grades 6-12. She is especially proud that her high school students awarded her a Golden Apple Teaching Award.

Colleen is an active trombone teacher and performer in the Boston area. 

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