Event Schedule:

April 11, 2013
7:30am – 8:30am Registration & Coffee

8:30am – 8:45am Welcome, Introduction and Overview

8:45am – 11:45am Interpersonal Communication
Speakers: 
Frank Furnari, Service Desk manager, Boston University
Mimi Royston, CIO, American International College

a. Communication style 
b. Seeing from the perspective of others 
c. Context and adaptability 
d. Channels

11:45am – 12:45pm Lunch

12:45pm – 4:00pm Prioritization, Time Management and the Fine Art of Delegation
Speakers:
Debra Dexter, Content, Training & Communications Coordinator, Worcester Polytechnic Institute
Andrew White, Director of User Services, Bates College

a. Prioritization: What needs to be done? 
b. Time Management: When can it be done? 
c. Delegation: Who needs to do it? 
d. Management Tools of the Trade

4:00pm End

May 2, 2013
7:30am – 8:30am Registration & Coffee

8:30am – 11:45am Budget and Finance
Speaker: Tina Finneran, Director of Academic Technology & Consulting, Bowdoin College

a. Review common terms used in college and university budgeting /accounting 
b. Discuss key financial statements and concepts 
c. Create a budget; calculate and track revenues and expenses 
d. Assess external “market” factors and evaluate potential relevance to your school; your IT budget 
e. Present financial information to tell a compelling “story”

11:45am – 12:45pm Lunch

12:45pm – 4:00pm Project Management
Speaker: Janet Simons, Associate Director of Instructional Technology, Hamilton College

a. Definition 
b. Components 
c. Life Cycle 
d. Tools 
e. Lessons Learned

4:00pm End

June 6, 2013
7:30am – 8:30am Registration & Coffee

8:30am – 11:45am Performance Management
Speakers:
Frank Furnari, Service Desk manager, Boston University
Mimi Royston, CIO, American International College

a. Resources: Strengths finder, 360s 
b. Management students 
c. Conflict Management 
d. Giving feedback 
e. Situational management – adapting to subordinates

11:45am – 12:45pm Lunch

12:45pm – 4:00pm PROJECT

4:00pm End