Pinball Wizardry: "Tilt" Your IT Org Toward Operational Maturity: Mastering Change Enablement with Strategy, Skill, and a Little Wizardry  - Webinar

Where: Webinar/Virtual

When: Tuesday, December 2, 2025
1:00 p.m. - 2:00 p.m. EST

Note: Login instructions will be sent directly from Zoom prior to the event. If you have not received login instructions by 4:00 p.m. the day before the webinar, please check your spam folder. If you still have not received the login details, please email nercomp@nercomp.org.

Workshop Organizers:  Brendan Post and Doug Elliott of Carnegie Mellon University

Registration Fee:
NERCOMP Member: Free
Non-Member: $45.00

Event Overview
In the fast-paced world of IT, managing change can feel like a high-stakes pinball game—one wrong move, and you risk tilting the table. This interactive session will draw parallels between the precision and strategy of pinball and the art of IT Change Enablement. You’ll learn how to use your “flippers” (processes and communication) to guide initiatives with intention, hit key targets for quick wins, and balance agility with control. Through relatable examples and practical takeaways, you’ll see how mastering change enablement can elevate your IT organization’s operational maturity—without losing your cool when the lights start flashing.

Session Outcomes:
By the end of this session, participants will be able to:
 - Navigate with precision by learning how to assess risk, scope, and impact across IT change initiatives to improve outcomes and reduce disruption.
 - Flip for transparency by exploring strategies that strengthen communication, build trust, and enhance end-user awareness throughout the change process.
 - Level up operational maturity by understanding how robust IT Change Enablement—paired with Organizational Change Management—can drive consistency, accountability, and growth across your IT organization.

Registration Cancellation Policy:
By clicking the 'Register Now button, you are indicating a commitment to attend and will be held responsible for the registration fee. Your fee can be refunded if you notify us of a cancellation at least 2 days prior to the event via email to nercomp@nercomp.org

Accessibility
NERCOMP strives to make its online offerings and in-person workshops accessible to all registrants.  Please contact us should you have an accessibility need. We've worked to provide resources that are accessible to as many people as possible, and if you encounter any issues while attending our events, please contact us at accessibility@nercomp.org or at 860-345-2081 to request assistance.