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Project Communications and Stakeholder Management

Course Outline

1 - Project Communications and Stakeholder Mgt. Overview

  • Project Communications Management Overview
  • Communication Dimensions
  • Communication Skills
  • Project Communication Management Processes
  • Project Stakeholder Management Overview
  • Project Stakeholder Management Processes
  • Interpersonal Communications
  • Take a Communications Strengths Inventory
  • Communication Styles
  • Case Study Selection

2 - Identify Stakeholders

  • Identify Stakeholders Overview
  • Stakeholder Analysis
  • Stakeholder Classification Models
  • Salience Model
  • Stakeholder Register
  • Create a Stakeholder Register

3 - Plan Communications Management

  • Plan Communications Management Overview
  • Communications Management Plan
  • Common Project Management Communication Documents
  • Communication Tools
  • Create a Communications Management Plan
  • Virtual Team Communications
  • Virtual Teams Technologies
  • Virtual Teams Best Practices

4 - Plan Stakeholder Management

  • Plan Stakeholder Management Overview
  • Analytical Techniques
  • Stakeholder Management Plan Sample Content
  • Create a Stakeholder Management Plan

5 - Manage Communications

  • Manage Communications Overview
  • Communication Methods
  • Communication Model
  • Communication and Active Listening
  • Negotiations
  • Three Crucial Elements of Negotiations
  • Win-Win Negotiating
  • Win-Lose Negotiating
  • Conduct a Win-Win Negotiation
  • Communicating Bad News
  • Body Language
  • Business Attire
  • Improving Your Body Language
  • Verbal Communication
  • Public Speaking
  • Audience Involvement
  • Listening Skills
  • Project Meetings
  • Written Communications
  • Powerful Writing
  • Email Guidelines
  • Presentation Design Best Practices
  • Create a Presentation

6 - Manage Stakeholder Engagement

  • Manage Stakeholder Engagement Overview
  • Issue Log

7 - Control Communications and Control Stakeholder Engagement

  • Control Communications Overview
  • Performance Reporting
  • Tracking Gantt Charts
  • Worksheet Information
  • Milestone Charts
  • Bar Chart Graphs
  • Control Stakeholder Engagement Overview 
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