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Service Desk 2.0: From Good to Great!
Service Desk 2.0: From Good to Great!
Where: Four Points Sheraton Hotel and Confernece Center
1125 Boston Providence Turnpike
Norwood, Massachusetts
When: Friday, October 17, 2014
9:00 - 3:00pm
Workshop Organizer: Deborah Moschella Saks of Framingham State University and Matthew Wollman of Harvard University
Registration Fee:
NERCOMP Member: $130
Event Overview
The Service Desk is the hub of any IT organization, and as such both the customers and the IT staff are highly dependent on the Service Desk and it’s performance. The perception of the quality of service of the IT organization is symbiotic with the performance of the Service Desk. Improving the Service Desk should be done on a regular basis to keep with the expectations of the customers and the performance required by the IT organization. We will discuss the activities an organization can undertake to improve your Service Desk to the next level of maturity. This interactive workshop will walk you through a maturity assessment of your Service Desk, road mapping your improvement and strategies on improving your knowledge sharing. Join us for this workshop and learn the skills to take your Service Desk to the next level!
Registration Cancellation Policy:
By clicking on the "Order Now" button, you are indicating a commitment to attend and will be held responsible for the registration fee. Your fee can be refunded if you notify us of a cancellation at least 8 days prior to the event via email to nercomp@nercomp.org.
Event Disclaimer:
NERCOMP reserves the right to use any photographs or other mechanical recordings taken at NERCOMP events in promotional materials. No mechanical recordings of any kind may be used at NERCOMP events without the prior written consent of NERCOMP organizers and presenters. The views and opinions expressed at NERCOMP events do not necessarily reflect those of NERCOMP, nor does NERCOMP make any representation regarding the information presented at NERCOMP events.