Dan Alexander
Dan Alexander currently serves as Associate Director of IT Service Management for MIT Sloan School of Management. In this role, Dan leads efforts to develop and mature ITIL process and best practices, measure key performance indicators, and deliver world class customer service to MIT Sloan’s faculty, staff and students. Previously, he worked at Harvard University for 8 years, working in various roles in IT support, before joining Harvard’s IT Service Management team in managing and delivering Service Management and ServiceNow.

Maria Curcio
Maria Curcio currently serves as Director of IT Service Management for Harvard University Information Technology (HUIT). In this capacity, she leads efforts to develop, enhance, and support services through ITIL best practices and processes, standard tools (including ServiceNow), and performance metrics, to ensure seamless delivery and alignment with the university's business needs. Previously, she has worked in multiple Harvard graduate schools in IT, sponsored research, and admissions, including as Director of Admissions at the Harvard Graduate School of Education.

Ron Markham
After serving over 20 years in the CIO role within international divisions of WPP, IBM, GE and other high-growth companies, Ron Markham is now a strategy executive in ServiceNow’s office of the CSO.  Prior to joining ServiceNow Ron co-founded Intréis Inc., a ServiceNow solutions partner serving Global 2000 organizations with a focus on ServiceNow deployments integrating service management, operations management, security, and risk & compliance solutions.  ServiceNow acquired Intréis in early 2015. 

Ron holds a Master of Management degree from Northwestern University’s J. L. Kellogg School of Management.

Lizz McManus
Lizz McManus is a Program Manager within MIT’s IS&T department.  She is responsible for ensuring that quality project management standards are incorporated into each project within the ‘Departments, Labs and Centers’ portfolio.  Lizz is a Project Management Professional (PMP), Certified Scrum Master, (CSM) and Certified Product Owner (CPO). She has a high-energy three year old boy and a one year old girl who is learning how to walk (and fall). In her spare time she — wait, what spare time?

Oliver Thomas
A jack of all trades and master of none, Oliver's superpower is that he is able to sound plausible in almost any situation. He styles himself an amateur technologian and a professional meeting-goer. He constantly struggles with being a passionate generalist in an age that increasingly values specialization. He strives to master his fears of crowds, clowns, and peak oil before any of them can do him in. He likes chocolate and making things. He believes that waterjet cutters > laser cutters even though lasers >> water, and that 3D printers will someday become really useful. Chocolate and dogs are also good.

Matthew Wollman
Matt currently works at MIT as an IT Service Desk Manager and Incident Management Process owner. He also works as a business analyst on ServiceNow. Matt previously worked at Harvard University Information technology for 15 years in various IT support roles, last of which was serving as an IT Service Management Analyst focused on Incident, Request and Problem Management and a ServiceNow administrator. He began is ITSM journey in 2003, while working as a Service Desk supervisor and Remedy administrator. Since then he has been focused on improving Harvard IT services through unified processes, to create a consistent quality of service and value to the Harvard University community. He currently holds several ITIL certifications and is working on his ITIL Expert, and served as the IT Service Management Forum Higher Education Special Interest Group President.