Dan Alexander
Dan is the Associate Director of IT Service Management at the MIT Sloan School of Management. In this role, Dan serves as the champion of ITSM in the organization, helping define, implement and deliver IT process and services to the MIT Sloan Community. Dan is also the ServiceNow product owner, evangelist, administrator and primary developer for the platform. ServiceNow has grown from a "ticketing" tool, to a school-wide ‘enabler’ for delivering consistent, quality service for both IT and non-IT business units. Dan has 10 years’ experience working in Service Delivery in Higher Education, having previously worked 8 years at Harvard University IT in a variety of support and ITSM roles. Dan has worked with the ServiceNow platform since 2013, assisting with a variety of large-scale projects and implementations, including Service Portal, Custom Applications and Asset Management.

Jeff Manville
Jeff is a ServiceNow Developer and System Administrator at HBS IT’s Service Management Team. He is currently responsible for technical analysis, development, and implementation within the HBS instance of ServiceNow. Jeff ranges from statistical analysis, process & system design/analysis/improvement, as well as software development. He has worked in Manufacturing Engineering, Biomedical Manufacturing, Healthcare,  IT in the Finance industry, and now IT in Higher Ed. Jeff enjoys grand strategy games, dollar oysters and cocktails, and wondering how much caffeine would Eran can consume before we have an intervention.

Kevin Kane
Kevin is an experienced software developer who is passionate about standards based development, web services and automation.  He has experience in e-commerce and higher education and enjoys creating applications that improve processes and allow users to focus on the heart of their work.  He currently manages the web application development and student systems team at Wesleyan University.

Jeff Maher
Jeff is the ServiceNow Administrator and Developer for Harvard University Information Technology (HUIT). As a member of the ITSM team he maintains HUIT's ServiceNow instance, including developing new applications & integrations, and enhancing existing ones. Prior to working on the ServiceNow platform, Jeff was a Remedy Administrator & Developer, and has worked in Software Development roles for over 20 years.

Poornima Sanivada
Poornima Sanivada is a Senior Quality Assurance Engineer of the IT Group at Harvard Business School.  Poornima leads both manual and automated testing efforts across various products in HBS with strong experience in the    Software development life cycle.  She is a key contributor in implementing the ServiceNow test and release process. In her spare, Poornima is a competitive tennis player, enjoys exploring bike trails and planning for her next adventure with family and friends.

Sukeshi Shah 
Sukeshi Shah is the Director of Quality Assurance for Harvard Business School’s IT Group.  With over 20 years of experience in Software Quality Assurance, she has leveraged the ServiceNow’s Automation Test Framework to architect solutions that streamline the validation process for upgrades and custom deployments made to the HBS Community’s ServiceNow instances.  Prior to HBS IT, she led efforts in Test Driven Development, Agile, and test infrastructure for Google’s Flight Search Engine.  When not working, Sukeshi enjoys her time with family, loves food & travel, and is a voracious reader. 

Jemma Taipan
Jemma is a Solutions Consultant at ServiceNow.  She works to extend the value of service management to help higher education, state and local government, and healthcare customers transform and modernize their user experience.  Prior to ServiceNow, Jemma was a Systems Engineer at Dell EMC, and Research Engineer and Corporate Liaison at Sentien Biotechnologies.

Karen Warren
Karen is in her ninth year at Wesleyan University where she assumed the role of Deputy CIO in Nov 2016. Karen has oversight for the user services, technical services, and academic technology teams. Combined, they provide the foundational support for all other IT operations in the University, develops strategic input regarding systems and infrastructure, and provide support for teaching and learning through the use of technology. 

Karen is currently chair of NERCOMP's Board (2016-2018) and served as NERCOMP Annual Conference chair in 2016. She has presented on numerous topics at the NERCOMP Annual Conference and other professional workshops. Karen is active in campus life and committed to crossing functional and departmental lines to bring solutions to the Wesleyan community. She served on the University's re-accreditation team in 2012. Karen also participates in events from the National Center for Women in Technology and the local Society for Information Management. 

Selected projects include core network refresh, enterprise WLAN upgrade, ServiceNow implementation, and migration to Office 365. 

Prior to coming to Wesleyan, Karen spent 15 years at the American School for the Deaf in West Hartford, CT where she was IT Director for 10 of those years. Karen focused much time on the importance of broadband access in K-12 education, forging a strong and lasting relationship with Connecticut Education Network. Having spoken at numerous conferences on the topic, Karen was invited to participate on a panel at the FCC on the importance of ERate to broadband in schools. 

Brighid Whalen
Brighid is the Assistant Director of Project & Service Management at Northeastern University, where she manages the ServiceNow platform, service management, and business analysis teams. Prior to Northeastern, Brighid worked in various project management and business analysis roles at Adidas Group, Digitas, and Procter & Gamble.