Speaker: Adam Bray

Adam Bray works in the Student Technology Collaborative at Yale, where he leads the Student Developer program. In this role, he teaches open classes to Yale students in web application development (in Ruby on Rails). He also manages student-developed, software projects across multiple platforms (primarily web and iOS).

Prior to launching the Student Developer program, Adam spent four years managing the Student Tech program at Yale (student-provided tech support). He received his Bachelor of Science in Physics from Yale University in 2007.


Speaker: Christine Fletcher

Christine Fletcher is a Spanish major at Quinnipiac University in the five year MAT program (Masters in the art of teaching.) She is currently a senior and just started at the STAR program in August. She became interested in the STAR program after hearing from her friends that worked in the program how much they enjoyed working in it. While she is not exactly a “technical genius,” this job allowed her to use her interpersonal skills, leadership skills, and organizational skills to be a successful STAR coordinator. As the STAR program coordinator at the tech center, her position entails many things such as creating a 3 day summer training program, conducting monthly continuing education in different tech-related areas, and checking employee productivity through When To Work and our strike system. She also communicates with employees on a daily basis through email and in person discussing time off requests, schedule modifications, and daily happenings at the tech center. She has developed a good relationship with the student employees in the short time that she has been here, and tries to make them feel comfortable coming to talk to her about any issues or problems that may arise while working here. She also manages to throw in some fun here too; such as decorating for holidays and making it a positive working environment. Currently, she is in the process of having every student worker create a "hand turkey" for Thanksgiving, which will be displayed throughout the tech center! All in all, she believes that we have a very successful tech center here at Quinnipiac and she said there is no other place she’d rather work!


Speaker: Ben Gardner

Ben Gardner worked at Clark University’s ITS Help Desk for 4.5 years during his time as an undergrad and graduate student, including 3 years as a student supervisor. In this capacity, he developed training sessions and resources that helped bolster the professional development of his fellow student staff.

Ben is currently employed as the Coordinator of Student Programs at Clark University’s LEEP Center, where he draws on his experience managing students at Clark’s Help Desk to support students working with the Community Engagement and Innovation & Entrepreneurship programs.


Speaker: Sharon Griffin Edson

Sharon Griffin Edson is the Help Desk Coordinator at Clark University. Her responsibilities include overseeing the daily operations of the Help Desk, hiring, training and providing staff development opportunities for student staff. Sharon also provides staff workshops related to in-house services and applications.
During her 12 years at the Help Desk, she has been instrumental in professionalizing all aspects of their student work force. Some of these areas include staff performance, customer relations, accountability, and staff development.


Speaker: Christopher Medeiros

Christopher Medeiros is a recent graduate of Yale college and worked as a Media Tech his four years as an undergrad. He manages the Media Tech program, which provides students with support for media software and equipment available through the Bass Library's Media Equipment Checkout program. This summer Chris worked as the STC Video Team lead and directed the production of several internal and external videos.


Speaker: Bill Murphy

Bill is the Technology Center Manager at Quinnipiac University. He is responsible for the daily operation and management of the Technology Centers on all 3 of Quinnipiac University’s Campuses. He is also responsible for the operation and management of the student worker program and classroom and event A/V. Bill has his undergraduate and graduate degrees from Quinnipiac University. Bill was a student worker himself when he was working on his undergraduate degree and was hired fulltime in 2007. He has a unique perspective on the student worker program and loves working with the student workers.


Speaker: Susan Riello

Susan Riello is a senior Media Studies major at Quinnipiac University, with double minors in Computer Information Systems and Spanish. Her position at the Technology Center is a STAR Supervisor, which entails managing the workflow of the Technology Center and ensuring the efficiency and productivity of its student technicians. She became interested in the STAR Program because it provided a unique opportunity to learn more about the IT field, as well as gain valuable experience for a future career. Susan's coursework and the work that she has done within the STAR Program has led her to enroll in the Master of Science in Information Technology program at Quinnipiac for the fall of 2014.


Speaker: Lavette Scott-Smith

Lavette is certified technical trainer with 8 years of experience training 30+ student employees annually. She is an area supervisor/Senior Technical Support Advisor with 18 years of experience at Boston College providing software support to lab patrons. She excelled in collaborative work, group facilitation and situational style management. Lavette is able to effectively provide professional level support to the university community by actively learning new skills while providing training and development to Gen Y students workers who are providing front line support to the university community. Lavette employs a coaching/mentoring hands-on supervision style. A few of her key strengths include taking innovative approaches to student training, documentation creation, quick learning and being results oriented. Her areas of interest are training, social media and media technology/software. Lavette is a graduate of Boston College and holds a BA in Corporate Systems and an MS in Administrative Studies.


Speaker: Loriann Seluga

Loriann Seluga is the Associate Director of the Student Technology Collaborative at Yale University. Her responsibilities include oversight of a number of programs utilized by students: personal computing support, shared computing labs, media equipment checkout, and student web application development. She works closely with many ITS units to ensure that student needs are represented in IT decisions.

Lori received her Bachelor of Science in Materials Science & Engineering from MIT in 2000, and worked at MIT as the Residential Computing Consultant Supervisor prior to coming to Yale. Lori is very active in the ResNet community, serving on the Steering Committee/Board of Directors from 2005-2012, including as the co-host of the 2011 ResNet Student Technology Conference and as President from 2011-2012.


Speaker: Casey Watts

Casey Watts works in the Student Technology Collaborative at Yale, where he leads the Student Tech program. In this role, he manages a group of 100 Yale students who troubleshoot hardware and software issues for other students. Services include anything possible, including out of warranty LCD replacements and data recovery from failing hard drives. He also teaches a troubleshooting course for new ST employees each year, and helps with STC's Ruby on Rails course.

Casey worked as a Student Tech for all four years at Yale. Casey graduated in 2012 after getting a Bachelor of Science in Psychology, and has two published neuroscience papers. He enjoys playing clarinet in the Yale Precision Marching Band, dancing swing and blues, baking gluten-free goodies, and walking down the street singing.