Meetings Stub Page [mx-stub]
Support Services Reverse Round Table
Support Services Reverse Round Table
Where: Four Points Sheraton Hotel and Conference Center
1125 Boston Providence Turnpike
Norwood, Massachusetts
When: Friday, June 6, 2014
9:00 am - 3:00 pm
Note: Registration starts at 7:30am
Workshop Organizer: Matthew Maderos of Boston University
Registration Fee:
NERCOMP Member: $130
Non Member $260
Event Overview
BYOD, Metrics, ITSM, Ticketing Systems, student workers, Vendor Relations, remote desktop tools, are just some of the issues Help desk staff are currently tackling at their schools.
This workshop will be an open session on topics that Support Services Managers and Technicians can attend to exchange best practices or ask for ideas and help. This reverse round table is a chance for the audience to make the agenda and hear what fellow IT colleagues are doing.
A poll will go out to those registered to pick the top categories (i.e. Ticketing Systems, Helpdesk Metrics, etc.) and the panel of Service Desk Directors and mangers will help lead the conversation and record what others are doing and help moderate the discussions and keep the group focused. At the goal at the end of this session is that attendees would be to come back with some success stories that they could implement at their schools. In addition this would be a great chance to network with other local schools and fellow IT professionals.
Registration Cancellation Policy:
By clicking on the "Order Now" button, you are indicating a commitment to attend and will be held responsible for the registration fee. Your fee can be refunded if you notify us of a cancellation at least 8 days prior to the event via email to nercomp@nercomp.org.
Event Disclaimer:
NERCOMP reserves the right to use any photographs or other mechanical recordings taken at NERCOMP events in promotional materials. No mechanical recordings of any kind may be used at NERCOMP events without the prior written consent of NERCOMP organizers and presenters. The views and opinions expressed at NERCOMP events do not necessarily reflect those of NERCOMP, nor does NERCOMP make any representation regarding the information presented at NERCOMP events.