About 3 weeks before the workshop, we will send out a poll on the topics that attendees would like to cover, our goal is to have each attendee to bring at least 3 things/topics that their organization is doing well as well as 3 areas that need improvement.

Preliminary Agenda

7:30am – 9:15am Registration and Coffee

9:15am Intro and Introductions and Logistics of the Day

9:30am – 10:40am 1st topic that Panelists will discuss and lead discussion
Depending on size of group we may break it up by tables and each person can lead a discussion.

Panelists:
Frank Furnari, Service Desk Manager, Boston University
Patricia Jones, Assistant Director of IT Computing Support Services, Bridgewater State University
Matthew Maderos, Associate Director Client Services, Boston University
Jean Reale, Technology Support Services Manager, MIT Sloan School of Management


10:40am – 11:00am Break

11:00am - 12:00pm 2nd topic discussed

12:00pm – 1:00pm Lunch

1:00pm - 2:00pm 3rd topic discussed

2:15pm - 2:30pm Break

2:30pm – 3:00pm Wrap up to discussed items and over view of topics covered.

3:00pm