Developing a Workday Service Delivery and Operating Model Framework - Webinar

Where: Webinar/Virtual

When: Thursday, November 7, 2019
1:00pm - 2:00pm

Note: Login instructions will be sent prior to the event directly from Zoom. If you have not received login instructions by 4:00pm the day before the webinar, please check your spam folder, if you still have not received the login details please email nercomp@nercomp.org.

Workshop Organizers:  Collaborative Solutions

Registration Fee:
NERCOMP Member: Free
Non-Member: Free
 

Event Overview
We live within a connected and responsive world where students, staff, and faculty expect a level of service akin to their personal consumer experiences, which is often measured in seconds, integrates feedback loops, and seamlessly shifts from automation to personal attention. Service delivery has come to represent more than ticketing and workflows for issue escalation and resolution – it encompasses the holistic provider-to-consumer experience that embraces everything from self-service to the underlying operating model and continuous improvement approach for systems and services.

In this webinar, we will explore service delivery through a SaaS lens and share emerging and quality practice in higher education and industry that draws upon Workday transformation projects and outcomes. We will discuss the concepts and share examples of a contemporary service delivery model and its essential elements: strategic goals, business process alignment, organizational design, operational support, and change management. Throughout the webinar, we will share key design and impact considerations to help participants envision changes to and transform service delivery on their campuses.

Session Outcomes:
- Awareness of service delivery best practices that draw from Workday experience in higher education and industry.
- Definition of service delivery and operating model framework that connects strategic goals and human-centered focus with SaaS operational needs.
- Design and impact considerations that can be incorporated into an HR, Finance and/or student system transformation journey.

Registration Cancellation Policy:
By clicking on the "Order Now" button, you are indicating a commitment to attend and will be held responsible for the registration fee. Your fee can be refunded if you notify us of a cancellation at least 1 day prior to the event via email to nercomp@nercomp.org.