7:30am – 9:00am Registration and Coffee

9:00am – 10:15am Taming the Bobcat – A behind-the-scenes look at IT Student Workers at QU
Speakers:
Shauncey Coleman, Technology Center STAR Coordinator, Quinnipiac University
Stephanie Javarauckas, STAR Supervisor, Quinnipiac University
Bill Murphy, Technology Center Manager, Quinnipiac University

Quinnipiac University has had a Student Worker Program since the early 2000s and has since grown from a 1 campus university to 3 and has grown to 10,000 undergrad and graduate students. With the university population exploding, the program has had to change and adapt and with it. This talk will focus on how the STAR Program is run today and the stumbling blocks on the road to get here and what we have planned for the near future.

10:15am - 10:30am Break

10:30am – 11:30am From Chaos To Control: Working Smarter
Speakers:
Cathy Bergren, Director of Service Delivery, CT Distance Learning Consortium
Les Cropley, Support Services and Telecommunication Manager, CT Distance Learning Consortium

We will share our strategies for how we hire, train and manage a staff of 30+ student workers. The focus will be on how we ensure consistency and efficiency throughout our operations by utilizing continuous process improvements.

11:30am -12:30pm Lunch

12:30pm – 1:30pm What’s In It For Me?
Speaker: Heather Davis Lam, Associate Sales Operations Manager, Worcester Polytechnic Institute

Many student supervisors are concerned about coming up with tips, tricks and techniques to, “get the most,” out of their student workers. However, there’s an important question that needs to be asked from multiple perspectives – What’s in it for me? What are you, as a supervisor, going to gain from having this student employed in your department, and how are they going to benefit by coming to work for you? In this workshop, we will investigate this question in further detail, and discuss strategies for creating a mutually beneficial and productive work environment.

1:45pm – 2:45pm Doing More with “Less”: Using a Student Workforce to Enhance IT Support and Minimize Costs
Speaker: Andrew Lyons, IT Support Specialist, University at Albany

In education Information Technology support is a big need. Building a capable student workforce to meet this need can provide excellent customer service and technical support at a cost less than what comparable availability by full-time staff would require. At the University at Albany, the ITS HelpDesk uses student employees to support student and employee use of the applications, equipment, and infrastructure ITS provides. This session will detail how the student employees add value for us and summarize how we manage them from hiring and training through daily supervision and two-way reviews.

2:45pm – 3:15pm Panel Discussion

3:15pm End