7:30am - 9:00am  Registration & Coffee

9:00am - 9:30am  Intro: Learning Objectives, What is "good"?
Speakers:
Dora Kuan, A chemist, rower, designer, technologist, communicator and collaborator
Dawn Thistle, Executive Director of Information Technology & Media Services, Assumption College
 

9:30am - 10:15am  Overview: A Communications Program
Speaker: Dora Kuan, A chemist, rower, designer, technologist, communicator and collaborator

There are 3 key elements that make up a communications program. And each one has its big picture and its details. Learn about these elements, what's involved in building a sustainable flexible 'good communications' ecosystem, and how to measure success of your program and its parts.

10:15am - 10:30am  Break

10:30am - 12:00pm  Panel: Voices from admissions, students, faculty, alumni relations
Facilitator: Dawn Thistle, Executive Director of Information Technology & Media Services, Assumption College
Panelists:  Ronald Blum, Jr., Associate Professor (Hospitality), Johnson & Wales University
Michael Doyle, Student— (VP Academic Affairs, SGA), Assumption College
Adam Nemeroff, Instructional Designer, Dartmouth College
Shannon Robbins, Alumni Relations Communications Associate, Johnson & Wales University

12:00pm - 1:00pm  Lunch

Connecting the Trees, with Integration

1:00pm - 1:10pm  Intro: Disparate Information Sources into Seamless Interactions
Speaker: Dora Kuan, A chemist, rower, designer, technologist, communicator and collaborator

1:10pm - 1:40pm  A Portal and SharePoint: An Ongoing Evolution at Assumption
Speakers: 
Beth Goven,, Applications Analyst, Assumption College
Dawn Thistle, Executive Director of Information Technology & Media Services, Assumption College

Purchased in 2008 along with the Datatel (now Ellucian) Colleague ERP, the My.Assumption portal has become the repository of all Assumption information for students, faculty and staff.  It is also the means of interaction, communication and, often, collaboration among campus groups.  As such, it is used for both static, as-needed information as well as for dynamic alerts and communication.  Dawn Thistle, CIO, and Beth Goven, Portal Developer, will describe the portal planning process, ongoing governance, features and benefits—and drawbacks-- of the current version of Assumption’s portal.  

1:40pm - 2:10pm Light API Streamlines Alerts: Brown's Outage Communications
Speakers: 
Karen Sylvester, Manager of Production Services, Brown University
Jennifer Germano, Production Services Specialist, Brown University

There are many ways to integrate information within a community that is using Google Apps. Brown created a simple script that helped streamline service outage efforts. Hear how their outage notification process works within IT and for affected service stakeholders. 

2:10pm - 2:40pm  A Softer Side to Integration: Boston College's Service Catalog
Speakers:
Peter Salvitti. Chief Technologist, Boston College 
Jeri Schefts, Manager, IT Service Management Boston College

Boston College created their BC Service Catalog (bcservices.bc.edu) to provide a 'one-stop shopping' for all the services available to the BC community. The goal was to take down barriers, eliminate the need to know which website, portal, or application to go to, and to reduce time to action. The BC Service Catalog allows users to simply find the service they're looking for, view a brief description (optional), and have a direct link to that service. The marketing of the BC Service Catalog has been slow and steady, and the result has been well received. Many service providers now ask how to get their services added to the Catalog!

2:40pm - 2:50pm  Measuring Good: The Checklist
Speaker: Dora Kuan, A chemist, rower, designer, technologist communicator and collaborator

2:50pm - 3:00pm  Learning Objectives met?
Speakers:
Dora Kuan, A chemist, rower, designer, technologist communicator and collaborator
Dawn Thistle, Executive Director of Information Technology & Media Services, Assumption College

3:00pm  End