Meetings Stub Page [mx-stub]
Creating an Engaged and Engaging IT Organization
7:30am - 9:00am Registration & Coffee
Speakers:
Gillian Bell, Academic Technology Project Manager, Brown University
Stephanie Obodda, Assistant Director, IT Communications, Brown University
Susan West, Associate Director, Office of the CIO, Yale University
9:00am - 9:15am Introductions/What do you hope to learn today?/Agenda review
9:15am - 10:00am Becoming a proactive IT organization
Activity/Discussion: What are your barriers to and fears about becoming more proactive?
10:00am - 11:30am Understanding your customers: Who are they? Where are they?
Activity: persona development and customer mapping
11:30am - 12:30pm Lunch
12:30pm - 2:00pm Yale Tech Summit: presentation/case study and discussion
Speaker: Susan West, Associate Director, Office of the CIO, Yale University
Discussion: Lessons learned at Yale
2:15pm - 2:45pm Marketing IT services: telling the story
Activity/Discussion: videos/social media
2:45pm - 3:00pm Closing remarks/exchanging contact info
What’s one new thing that you will take back to your organization in as a result of this session?
3:00pm End