Gina Addona

Gina Addona is Access Services and Document Delivery Supervisor at the Edward and Barbara Netter Library (the medical school library) at Quinnipiac University. She supervises the circulation, course reserves, and interlibrary loan operations. Before moving to the medical school, Gina was the Access and Reserve Services Assistant at Quinnipiac University’s Arnold Bernhard Library. In both positions Gina has hired, trained and managed library student workers as part of her responsibilities. Gina earned her MLS from Southern Connecticut State University. Before coming to Quinnipiac, Gina worked for over 20 years at Bristol-Myers Squibb Pharmaceutical Company as the Library Manager of Client Services.

Anglie Batson

Angie Batson is the Resource Sharing Specialist at Wellelsey College.  She has been there for almost 4 years.  Angie currently supervises, hires and trains ten ILL student workers.  She also coordinates with the Research & Instruction student workers who check out and return ILL materials at the desk.  Angie is an ILLiad geek and spends a lot of time thinking about and evaluating workflows with the goal of getting things more efficiently and faster for our patrons.  She worked in Resource Sharing for 7 years at Northeastern before coming to Wellesley.  

Meghan Carey

As the CSR Group Coordinator, I oversee 10-12 student employees who provide 70% of all support and service requests to our IT Helpdesk.  This includes tier 0/I technology support and standard IT service fulfillment to 3000+ students, staff, and faculty at Emmanuel College.  Responsibilities of this position include creating and implementing all scheduling, daily tasks, and project work, implementing and improving our yearly training programs, and providing professional development for all student employees.  In addition to day-to-day management of these student workers, responsibilities of my position include planning and executing an extensive hiring process for new student employees, executing our evaluation process for each student employee yearly, and making recommendations on promotions for advanced student employee job roles.  Before being the CSR Coordinator, I was hired by the IT Department as an incoming freshman to be a Customer Service Representative (CSR).  As a student at Emmanuel, my major is Neuroscience with a minor in Management with an expected graduation date of May, 2018. 

Doug Chudzik

Doug is currently the Help Desk Manager and primary Google Administrator at Wellesley College.  He holds a B.S. degree in Computer & Information Science from the University of Delaware.  He has worked at Wellesley since 2000, when he started as a desktop support tech.  He has been managing student workers since 2006. 

Brenda Gray

Brenda Gray is access services assistant at the Arnold Bernhard Library, Quinnipiac University. She joined the Quinnipiac community part-time in 2010 and was appointed to a full-time position in fall 2013. Gray staffs the circulation and reserves desk during nights and weekends. In addition, she is responsible for hiring, training and supervising student workers, managing overdue items and billing and assisting with library exhibits and events. Gray also serves on the library Inclusion, Multiculturalism and Globalism in Education (IMaGinE) committee. Prior to joining Quinnipiac Gray worked at Yale University libraries in both acquisitions and access services.

Alfred Osward

As Director of IT Services and Support, my responsibilities include providing technology services and tier I/II/III support for 3000+ Students, Staff, and Faculty, 4000+ devices, and 60 various technology enabled spaces. Some of these services include the IT Helpdesk, classroom & conference room technology, computer and peripheral hardware/software, Technology Training Group, telecommunications, audio/visual and event services, and physical security infrastructure.  To meet these goals, the IT Services and Support team includes 19 part-time student employees and 5 full-time staff members (including myself).  I have worked at Emmanuel College for 10+ years and, other than my current role, have worked as Support Manager and Interim Director of Academic Technology.  I am also an Adjunct Professor of Management at Emmanuel College.  I have a BA in Computer Science from Fitchburg State University and a MS in Management from Emmanuel College.

Lavette Scott-Smith

Lavette is certified technical trainer and has been developing the annual BC ITS EagleTech student training program for the past 10 years.   This EagleTech training program consists of a two-day Back To School Orientation and six monthly trainings throughout the academic year.  Lavette “upgrades” her training program each year based on student feedback and evolving needs, and expertly blends interactive hands on training, fun team building activities, and general workplace skills to provide our staff of 40+ students with a well-rounded and comprehensive training experience.

She is also an area supervisor/Senior Help Desk Specialist with 22 years of experience at Boston College providing support to Walk-In Help desk users.  She excels in collaborative work, group facilitation, building and maintaining relationships across the University.

Lavette is able to effectively train and develop our front line students to provide professional level support to the university community by actively learning new skills and maintaining close contact with our user community. Lavette employs a coaching/mentoring hands-on supervision style, in line with the Boston College Jesuit mission.

A few of her key strengths include taking innovative approaches to student training, documentation creation, quick learning and being results oriented. Her areas of interest outside of training include social media and media technology/software. Lavette is a graduate of Boston College and holds a BA in Corporate Systems and an MS in Administrative Studies.

Laura Sherriff

Laura Sherriff is an academic librarian interested in innovative and creative public services, student outreach & engagement, and management. She earned her M.S.from the Simmons Graduate School of Library and Information Science in 2011 and has been working in an academic libraries since 2004. Prior to her work in libraries, Laura was employed as an archives staffer, bookseller, pet store supervisor, and a Dairy Queen summer staffer. From these jobs, you may correctly extrapolate that she likes history, books, animals, and M&M Blizzards.

Joining Wellesley College's Library and Technology Services as a student supervisor in 2007, Laura is the current Manager of Library Public Services for the Research & Instructional Support group of LTS. In this role, she is directly responsible for hiring, managing, and training over 80 student workers to staff 3 different library service points on campus and provide academic support. Working in a merged library and technology organization like LTS has also provided her with the opportunity to learn from, her fellow student supervisors, Angie Batson and Doug Chudzik, as they work closely together to address common issues relating to student management.