Uncommon Team: The Story of Managing a Student-Run Help Desk

Where: Rutgers Continuing Education Center at Atrium
300 Atrium Drive
Somerset, NJ 08873
Directions 
Carpool Information

When: Monday, January 25th, 2021
9:00am - 3:00pm
Note: Registration starts at 7:30am

Workshop Organizer(s):  Susanne Leavey and Alberto DeAngelis both of Manhattan College

NERCOMP Member:
Early-bird rate prior to December 14th- $123.25 (15% discount)
Rate December 14th and after - $145

Non Member:
Early-bird rate prior to December 14th $246.50 (15% discount)
Rate December 14th and after - $290

The registration fee includes am break and lunch.

Event Overview
Are you challenged with managing a student-run help desk? Maybe want to improve your student training processes?

Join us for this workshop to learn about the development and structure of a student-run help desk from the perspective of Manhattan College and other colleges such as Lehigh University, Bryn Mawr College, and Trinity College. Each presenter will cover topics relating to the state of their institution’s student-run help desk. 

If you manage a team or seek to implement/improve a student-run help desk, you’ll want to attend this workshop and gain a framework and strategies and/or general training procedures to optimize your current helpdesk. 

Session Outcomes:
Participants will be able to:
  - Reflect on what they learned and bring back ideas on how to improve their processes.
  - Identify the biggest issue/challenge you want to tackle in your workplace and how you can apply what you learned today to solve it..
  - Understand how to leverage technology to improve current student worker training.

Registration Cancellation Policy:
By clicking on the "Order Now" button, you are indicating a commitment to attend and will be held responsible for the registration fee. Your fee can be refunded if you notify us of a cancellation at least 8 days prior to the event via email to nercomp@nercomp.org.

Event Disclaimer:
NERCOMP reserves the right to use any photographs or other mechanical recordings taken at NERCOMP events in promotional materials. No mechanical recordings of any kind may be used at NERCOMP events without the prior written consent of NERCOMP organizers and presenters. The views and opinions expressed at NERCOMP events do not necessarily reflect those of NERCOMP, nor does NERCOMP make any representation regarding the information presented at NERCOMP events.