Meetings Stub Page [mx-stub]
Uncommon Team: The Story of Managing a Student Run Help Desk
7:30am - 9:00am Registration & Coffee
9:00am - 10:00am Introduction and presentation by Manhattan College
Speakers:
Susanne Leavey, Training Coordinator, ITS, Manhattan College
Alberto DeAngelis Technical Trainer, Level III, ITS, Student Worker, Manhattan College
Workshop organizers will introduce the workshop and describe Manhattan College’s various strategies for success in fostering a 90% student-run help desk.
10:00am - 10:15am Break
10:15am - 11:00am Presentation by Lehigh University
Speaker: Andrew Januszak Computing Consultant, Lehigh University
Lehigh will present on Lehigh University’s perspective of the beginning stages of a student run-help desk, employee responsiblities, scheduling and recruitment.
11:00am - 12:00pm Presentation by Bryn Mawr College
Speaker: Katie Surkin, Senior Manager for Client Relationships and Support, Bryn Mawr College
Katie will present Bryn Mawr College’s perspective of a student-run help desk and various topics such as the skills and benefits that student workers take with them as they find jobs outside of Bryn Mawr.
12:00pm - 1:00pm Lunch
1:00pm - 2:00pm Presentation by Trinity College
Speaker: Ann Marie Krupski, Director of Constituency Services, Information Services, Trinity College
Ann Marie will present Trinity College’s perspective of a student-run help desk by covering methods of improving your student workforce by cultivating a motivating workplace, as well as the policies and procedures needed for a student-run help desk
2:00pm - 3:00pm Panel Presentation by all presenters
3:00pm End