Service & Process Planning - Ensuring a Successful Transition of a New Service to Operation

Where: Southbridge Hotel and Conference Center
14 Mechanic Street
Southbridge, Massachusetts 
Directions

Registration Fee:
NERCOMP Member: $130
Non-Member: $260
 

Event Overview

Every support desk needs a plan when introducing new services, but how many of us formally document how we plan to provide support for a new service? Most IT departments conduct project planning activities when implementing a new system or software. Is your support desk part of that process from the beginning, or is your team pulled in later, when the system is ready to go live? How can support services ensure a successful transition of a service or process to operation? Join us for this program on service and process planning divided into two unique parts.

Session Outcomes
• Generate a list of service planning activities your team can complete prior to supporting a new service
• Create a Process Map Template for use in the planning process when providing support for a new service 

Registration Cancellation Policy:
By clicking on the "Order Now" button, you are indicating a commitment to attend and will be held responsible for the registration fee. Your fee can be refunded if you notify us of a cancellation at least 8 days prior to the event via email to nercomp@nercomp.org.

Event Disclaimer:
NERCOMP reserves the right to use any photographs or other mechanical recordings taken at NERCOMP events in promotional materials. No mechanical recordings of any kind may be used at NERCOMP events without the prior written consent of NERCOMP organizers and presenters. The views and opinions expressed at NERCOMP events do not necessarily reflect those of NERCOMP, nor does NERCOMP make any representation regarding the information presented at NERCOMP events.