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About Us
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  NERCOMP advances innovation and leadership in educational institutions across the Northeastern United States.
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Meetings Stub Page [mx-stub]

7:30am – 9:00am Registration and Coffee

9:00am – 9:15am Welcome & Overview of Morning
Speaker: Debra Dexter, Content, Training & Communications Coordinator, Worcester Polytechnic Institute

9:15am – 10:15am Integrating Service Planning into the Project Lifecycle
Speakers:
Doug Anderson, Director, Service Planning and Management, Tufts University
Brian Miller, Project Services Manager / IT Integration Project Manager, Tufts University

The project was completed on time and on budget, meeting all technology and business requirements, but after the go-live party, did you realize the service the project delivered wasn’t quite ready for operation? This session will provide a practical overview of service planning activities that can be used in a modular fashion to ensure that approval, funding, and planning of project requests includes sufficient time, budget, and expertise to execute the service phase after project completion.

10:15am - 10:30am Break

10:30am – 12:00pm Service Planning Exercise

12:00pm – 1:00pm Lunch

1:00pm – 2:15pm Process Mapping Refresher
Speaker: Debra Dexter, Content, Training & Communications Coordinator, Worcester Polytechnic Institute

Documented process maps add clarity not only about the process but about individual roles within the process. Documenting who does what identifies opportunities to remove inefficiencies, facilitate workflow, or identify touch-points to customers, business units or technologies that support the process. In this presentation, we offer participants a refresher of process mapping concepts and demonstrate examples of how to use process maps to document each step in fulfilling service requests or handling incidents.

2:15pm – 3:30pm Services Planning and Process Mapping Exercise, Summary, Q & A
All presenters

3:30pm End

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