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ITSM User Experience

Update 2/27/19 @ 9:00am:
Based on weather forecasts, this workshop will be delayed one hour and start at 10:00am.

The registration desk will open at 8:30am.

Lunch will be shortened to 30 minutes and we will have you on your way home by 3:30pm.

Where: University of Massachusetts - Amherst
Campus Center
First Floor Campus Center Way
Amherst, MA  01003
Directions and Map

Carpool information to this event can be found here.

When:  Thursday, February 28, 2019
9:00am - 3:00pm
Note: Registration starts at 7:30am

Workshop Organizers:  Jesse Anderson of Tufts University and Chris Chagnon of Worcester Polytechnic Institute

Registration Fee:
NERCOMP Member:$145
Non Member: $290
Your registration includes am break and lunch.

Event Overview
User Experience (UX) Design is a buzzword seen all over the web, but the process has been in use by successful companies for decades.  UX Design is the practice of enhancing our user’s satisfaction and even delight in their interactions with us. UX focuses on usability, accessibility, and design thinking to create a human-centered experience for any system, and extends beyond computers into the real world. This day-long event will provide insight into User Experience Design, Research, and the tools that you can use to help create a great user experience.

Session Outcomes:
- Understand User Experience, Design Thinking, Accessibility, Usability and other terminology that encompasses the field of User Experience Research and Design.
- Use UX tools such as persona development, customer journey maps, empathy mapping, and others that enable UX.
- See  real-world examples of UX Design in action, for computer systems as well as real-world experiences, and to explore applications of UX in the in a human-centered world.


Registration Cancellation Policy:
By clicking on the "Register Now" button, you are indicating a commitment to attend and will be held responsible for the registration fee. Your fee can be refunded if you notify us of a cancellation at least 8 days prior to the event via email to

Event Disclaimer:
NERCOMP reserves the right to use any photographs or other mechanical recordings taken at NERCOMP events in promotional materials. No mechanical recordings of any kind may be used at NERCOMP events without the prior written consent of NERCOMP organizers and presenters. The views and opinions expressed at NERCOMP events do not necessarily reflect those of NERCOMP, nor does NERCOMP make any representation regarding the information presented at NERCOMP events.

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