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Jesse Anderson
Jesse is the Associate Director of AV & Media Services at Tufts University, and has extensive experience in designing classrooms, meeting spaces, and amphitheaters.  Before working in higher education, he designed interactive exhibits in a museum, where he developed a passion for delivering an outstanding experience to a wide variety of visitors and creating systems that could be used without explanation.

Chris Chagnon
Chris is an ITSM Application and Web developer at Worcester Polytechnic Institute (WPI) where he designs, develops, and maintains award winning experiences for managing and carrying out the ITSM Process. Chris has a Master’s of Science in Information Technology, and a Bachelor’s degree in Visual Communications. In addition, Chris is a PhD Candidate studying Information Systems with a focus on User and Service Experience. As one of HDI’s top 25 thought leaders Chris speaks nationally about the future of ITSM, practical applications of artificial intelligence and machine learning, gamification, continual service improvement, and customer / service experience.

Soussan Djamasbi
Dr. Soussan Djamasbi is the Founder and Director of the User Experience and Decision Making (UXDM) research laboratory at Worcester Polytechnic Institute (WPI). She is also the director of Innovation with User Experience (IUX) graduate and certificate program at WPI. Her research is grounded in innovation with user experience and focuses on designing smart and adaptive decision support systems. Dr. Djamasbi’s research has appeared in journals such as Communications of the Association for Information Systems (CAIS), AIS Transactions on Human-Computer Interaction (THCI), International Journal of Human Computer Studies (IJHCS), Decision Support Systems (DSS), Information and Management (I&M), and International Journal of Electronic Commerce (IJEC). 





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