NERCOMP CLASS (Collaborate, Listen, Accelerate, Share, and Support):  Fix the Flow:  Turning Everyday Frustrations Into Smarter Processes

Where: Online/Virtual

When: Tuesdays, May 19, May 26, June 2, and June 9, 2026
12:30 p.m. - 2:00 p.m.

Note: This registration includes all sessions

Workshop Organizer:  Pat Coogan and Susan Zaslaw of Princeton University

Registration Fee:
NERCOMP Member: $225
Non-Member:  $325

Event Overview
Ever catch yourself thinking, “There has to be a better way to do this?” You’re probably right.

Whether you’re an individual contributor looking to make improvements to a process you do every day or a manager seeking new approaches to completing their work, process improvement is for anyone who wants to make work clearer, faster, and more effective.  In this four-session NERCOMP CLASS, participants will build a practical foundation in defining, analyzing, and optimizing processes to reduce friction, eliminate waste, and drive meaningful organizational outcomes.

Beyond tools and techniques, this program emphasizes the human side of change — helping you position recommendations effectively, build leadership buy-in, and guide stakeholders through adoption. Because process improvement isn’t just about fixing workflows — it’s about enabling better ways of working across your organization.

Those who complete all program requirements will earn a digital credential in Process Improvement.

Session Outcomes
By the end of this course, participants will be able to:
 - Define and articulate what a process is, what it is not, and its intrinsic link to people and technology.=
 - Identify and articulate common symptoms of inefficient processes in any business function.
 - Apply tools and techniques for analyzing and documenting current-state processes and identifying areas for improvement.
 - Develop a preliminary approach for making a business case and gaining institutional buy-in for process improvement initiatives.
 - Create an implementation plan to ensure that improvements go smoothly and stick.

Registration Cancellation Policy:
By clicking on the "Order Now" button, you are indicating a commitment to attend and will be held responsible for the registration fee. Your fee can be refunded if you notify us of a cancellation at least 3 days prior to the event via email to nercomp@nercomp.org.,

Accessibility
NERCOMP strives to make its online offerings and In-person workshops accessible for all registrants.  Please contact us should you have an accessibility need. We've worked to provide resources that are accessible to as many people as possible, and if you encounter any issues while attending our events, please contact us at accessibility@nercomp.org or at 860-345-2081 to request assistance.

Event Disclaimer:
NERCOMP reserves the right to use any photographs or other mechanical recordings taken at NERCOMP events in promotional materials. No mechanical recordings of any kind may be used at NERCOMP events without the prior written consent of NERCOMP organizers and presenters. The views and opinions expressed at NERCOMP events do not necessarily reflect those of NERCOMP, nor does NERCOMP make any representation regarding the information presented at NERCOMP events.