Session #1: Tuesday, May 19, 2026

Process Improvement
● Explain what a process is (and isn’t)
● Identify and document the key activities in a process
● Facilitate conversations with various stakeholders
● Understand the influence and importance of different stakeholder perspectives
● Create a simple process map

Session #2: Tuesday, May 26, 2026

Process Improvement Tools
● Create a detailed process map
● Collect process data
● Identify pain points

Session #3:  Tuesday, June 2, 2026

Analysis & Ideation

● Refine pain points
● Analyze the problem (root cause)
● Practice performing root cause analysis using various tools
● How to generate and evaluate improvement ideas
● Practice prioritizing opportunities
● How to propose recommendations to a sponsor
● Enact the to-be process successfully

Session #4:  Tuesday, June 9, 2026

Implementation and Benefits Realization
● Develop a process improvement implementation plan
● Identify key activities to ensure implementation success
● Apply change management techniques to optimize the adoption of the proposed process
improvements
● Explore approaches for assessing realization of anticipated benefits
● Identify key takeaways from each session and how they might be applied in your work environment