7:30am – 9:00am Registration and Coffee

9:00am – 9:45am Tried and True: Technical Training and Documentation Tips
Speakers:
Laurie Hebert, Lead Information Technologist Enrollment Services, University of Rhode Island
Rahat Sharif, Student, University of Rhode Island

Effective training and documentation of technical support procedures is critical to the success of any IT student team. Proper training results in a confident and capable team member. However, training must be based upon solid documentation in order to be successful, especially given the fact that students do move on and it is imperative that their unique acquired knowledge of the systems they supported does not move with them! This presentation will focus on methods used to train IT students using a variety of techniques such as mentoring, shadowing, accountability, documentation and a dose of "show and tell".

9:55am – 10:55am Motivating Student Employees and Tracking Success
Speakers:
Mary Fetherston, Associate Director, Media & Technology Services, University of Rhode Island
Lily Hall, Graduate Student, University of Rhode Island

Once you've hired your students, how do you motivate them to be the top-notch workers your organization needs? The answer is to make them feel integral to your mission and documenting their successes in very demonstrable ways. With consistent documentation of professional development and promotions to increasing levels of responsibility, students thrive and succeed.

10:55am - 11:10am Break

11:10am -12:00pm Understanding Your Community: Managing and Tracking Student Employee Information
Speaker: J’Vaughn Johnson, Assistant Program Manager, Student Technology Collaborative, Yale ITS Early Career Development Program, Yale University

With around 200 student employees, a need has been identified to come up with an effective solution for managing and tracking student employee information. It can become difficult to identify “who is who” among your student employees; what skill sets do they have? What are their educational goals relating to the job? Are they trying to strengthen any weaknesses? Are they mentoring and training other student employees? Having this information visible to managers and student employees could be beneficial to the growth and strength of the student employee community. This presentation will focus on the ideas and design of a potential solution in progress for effectively managing and tracking student employee information and performance.

12:00pm – 1:00pm Lunch

1:00pm – 2:15pm Breakout Group Discussions
Discussion Leads:
Jim Rizzo, Helpdesk Manager, Providence College
Loriann Seluga, Associate Director, Student Technology Collaborative, Yale University


2:15pm – 2:30pm Break

2:30pm – 3:30pm Breakout Group Report Back

3:30pm End