7:30am - 9:00am Registration and Coffee

9:00am - 9:10am Introduction and Welcome

9:10am - 9:55am They Might Just Do It Better!
Speakers:
James Burke, Library, Information and Technology Services Liaison for the Social Sciences, Mount Holyoke College
Ivy Tillman, Coordinator of Student Technology Assistants Library Information and Technology Services, Mount Holyoke College

At Mount Holyoke College, our student consultants support all guests in our merged Library, Information and Technology Services (LITS) organization in many ways, from straight-up one-on-one support in the labs, to tier one support at our helpdesks and call centers. Ivy Tillman (CTS) and James Burke (RIS) will share how some of our consultants take peer support to the next level in both instructional and technical support.

9:55am - 10:40am You Can LOL But Can You ILL? Training Student Employees in Chat Reference
Speaker: Kerri Vautour, Outreach Librarian, Springfield College

When the chat reference service at Springfield College’s Babson Library became more popular, particularly by nontraditional students during the night and weekend hours, public services staff turned to a previously untapped source for help: our student employees. With a structured training regimen and regular evaluation, students have ensured that patrons receive some sort of assistance at almost every hour the library is open.

10:40am - 10:50am Break

10:50am - 11:45am Where’s the Librarian? Expanding Beyond the Library Through Research & Technology Peer Mentors
Speakers:
Elizabeth Dolinger, Faculty Information Literacy Librarian, Keene State College
Irene McGarrity, Assistant Professor & Academic Technology Librarian, Keene State College

Questioning the value and sustainability of librarian-led research instruction sessions, as well as the librarian-staffed reference desk, two librarians spearheaded the development of a student peer mentor training program to improve integration of information literacy across the curriculum and provide research and technology assistance at the library’s new student-staffed Information Desk. During this session, two librarians will share their experiences developing and managing the program through a self-paced, blended model of online modules in the Canvas course management system and face-to-face trainings. They will also share videos of current and former Research & Technology fellows describing their experience in the program.

11:45am - 12:00pm Group Discussion

12:00pm - 1:00pm Lunch

1:00pm - 1:45pm Making Students Part of the Team: The LITS Ambassador Program at Hamilton College
Speaker: Kristin Strohmeyer, Research and Outreach Librarian, Hamilton College

The LITS Ambassadors assist with the planning, implementation, communication, and support of LITS initiatives, policies, and resources, serve on the LITS Faculty Committee, and represent LITS in the Student Assembly. During this presentation, we'll discuss the structure of the program, reveal our "aha moments" in the day of the life of a student, and talk about our plans for the program in the future.

1:45pm - 1:55pm Break

1:55pm - 2:40pm 'Friending' The Library: Social Media Interns Get the Message Out
Speaker: Pamela Contakos, Digital Services Librarian, Massachusetts College of Liberal Arts

At MCLA we have sponsored undergraduate student interns who assist with marketing and outreach for the library. Our interns are responsible for the library’s Tumblr, posting weekly about databases, items from the archives, and apps of interest, the library’s Instagram account, and the library’s Facebook account. In addition, they have created videos and hosted social media contests. We will share some of the projects our interns have worked in and talk about best practices in having student run social media.

2:40pm - 3:00pm Wrap-up and End